Our knowledge as specialist in IT customer satisfaction
With our research roots and our niche position as specialist in IT customer satisfaction, we at Yorizon are the people to address your needs. In our teams we work with dedicated project managers and project support professionals to develop and execute a successful project. Our project managers and research specialists have the knowledge about sampling, methodology, frequency of surveying, relevant survey segments, statistical reliability and validity and are able to offer advice on any step in the research process. We are also capable of sharing the latest insights in satisfaction surveys with you, for example using concepts for measuring loyalty such as Net Promoter Score.
Even though we have an automated processes, we strongly believe in working together with you in a personal, dedicated way.
Over the years we have built up a huge benchmark database, consisting of research results from various organizations. If applicable for your situation we will use our benchmark data to put your IT performance into perspective. We emphasize our neutrality and non-partial position in delivering and presenting results.
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