Our technology: YORT (Yorizon Research Technology)
We have been in the market as a research company since 1993. In all these years we have developed rich knowledge and experience in measuring and reporting the experience of customers, methodologies and techniques, state-of-the-art software, multilingual research covering cultural differences, advice and best practices in frequency of measurement, sampling, reliability, benchmarks, reporting, interpretation and providing actionable results. Our specialisation is IT Customer Feedback. Within this specialisation we have made choices to use and combine the best possible technology in collecting the feedback of IT users, customers and stakeholders including benchmarking and reporting results.
| Research technology We use state-of-the-art data collection tools and software from the market research industry like DubInterviewer from NEBU, The Netherlands. |
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| Datawarehouse & Intelligence We have modified the NEBU-technology to be able to connect to our in house developed data warehouse and datahub technology. |
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In recent years we have developed a management dashboard which is for 100% dedicated to IT Customer Feedback surveys. The technology is based on QlikView, one of the global leading business intelligence and report software suppliers.
Example of dashboard views QlikView IT User Satisfaction Surveys
Business Intelligence
Using QlikView enables you to combine the results of the IT Customer Feedback surveys with existing BI environments. We can provide you with the experts to connect to your existing QlikView data or data from Oracle, IBM Cognos, SAP Business Objects of Sybase. We are able to create meaningful data and management reports for corporate performance management.
Datacenter
Data are stored at one of the leading and ‘green’ datacenters in Amsterdam region: Evoswitch.
Contact us for advise or an online demo.
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