Universiteit van Amsterdam IC
Challenge Universiteit van Amsterdam IC, Netherlands: obtaining neutral input from IT users with closed calls
Scope: app. 5.000 IT users (employees) in the Netherlands in languages Dutch and English
Solution Yorizon: desk feedback, weekly
Deliverable: within a period of 1 year the performance of IC servicedesk improved 0,6 out of ten.
Scope: app. 5.000 IT users (employees) in the Netherlands in languages Dutch and English
Solution Yorizon: desk feedback, weekly
Deliverable: within a period of 1 year the performance of IC servicedesk improved 0,6 out of ten.
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