Vitens ICT
Challenge Vitens ICT, Netherlands: trace customer satisfaction process from call placement to closed call
Scope: app. 1.500 IT users in the Netherlands
Solution Yorizon: user feedback (yearly) and desk feedback (monthly)
Deliverable: yearly user feedback showed high improvement potential of servicedesk. With continuous desk feedback servicedesk performance increased 0,8 out of ten.
Scope: app. 1.500 IT users in the Netherlands
Solution Yorizon: user feedback (yearly) and desk feedback (monthly)
Deliverable: yearly user feedback showed high improvement potential of servicedesk. With continuous desk feedback servicedesk performance increased 0,8 out of ten.
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