Application feedback
Reasons to engage IT application feedback survey
A successful project or implementation, or migration of new business or office application is not a guarantee that these applications will match the needs of the various user groups in your organization. This may be even more evident with existing applications: is it possible to work efficiently with the existing applications or do they frustrate your colleagues or employees? Do they contribute to the success of the business or operations? Is it possible that users will try to by-pass the system by using local applications, or use any other creative workarounds? From our experience we know that this happens in many cases. Some business or office applications are not user-friendly and they may have been inherited from the past. Often, dozens and even hundreds of business and office application are supported, each with their own license contracts, maintenance and support which are no longer meeting user and business requirements. Who actually causes the problems with applications? Is it the software vendor, application developers, either in-house or insourced, IT services or even the hardware? It is possibly a mixture of all these causes.
Application feedback is a systematic approach used to evaluate the performance and requirements of business and office applications from the user perspective. Application feedback does not focus on the technical specifications or IT architecture, but on the contribution to the users.
Why not do it yourself?
Neutrality, the anonymity offered to respondents and our extensive experience as a research agency, coupled with dashboard technology are the most cited reasons why our clients choose to outsource this specialized research. We do what we are really good at: sophisticated research set up, advise on questions multilingual questionnaires, project and response management, analyses and reports.
How does IT application feedback survey works?
We are able to share our best practice questionnaires with you, based on many years of research experience. We will be your partner in customization of the questions and will advise you on the different levels of reports available. We will translate your requirements to a research set up, which includes segmentation into different users, different locations, different applications etc. On the basis of your specific IT environment, we will also advise you of the best frequency of surveying and the best frequency of reporting. When the framework has been put together, we will start to invite a sample of your application users for a web based survey, which is designed in a neutral look & feel.
Deliverables of IT-application feedback
The result of this sophisticated survey is that you will be provided with crisp clear insights into the priorities individual applications might have, and which applications do not meet business and user needs. These insights which are presented to you by an online dashboard will help you to make choices in improving applications, reduce costs by using different resources, different licenses and even other applications.
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