Vendor feedback
Reasons to engage IT Vendor feedback survey
Internal IT departments often outsource some activities to vendors who, in return, are bound by commitments in terms of results or levels of services. All of our solutions, ranging from overall IT user’s satisfaction surveys to IT Helpdesk surveys, project evaluations and application performance surveys are crucial in raising your awareness of how those services are perceived at the end user level. You can use this information in the entire monitoring and negotiating process with your vendors, in order to reach your objectives and optimize the associated costs of outsourced activities.
Why not do it yourself?
Neutrality, the anonymity offered to respondents, our extensive experience as a research agency and dashboard technology are the most cited reasons why our clients choose to outsource this specialized research. We do what we are really good at: sophisticated research set up, advise on questions multilingual questionnaires, project and response management, analyses and reports. In negotiations with your external suppliers, it is essential to use an objective and professional view on how to improve partnership or client – supplier relationships.
How does it work?
Together with your organization and/or your vendor(s) we will advise on the topics which should be measured. We will help design and develop the contents of the (different) questionnaires. We will base the contents on our best practices, but will customize the questionnaire to fit your organization and the specific service you have outsourced. The most common areas where you can evaluate the performance of your sourcing partners include:
• Overal IT user satisfaction
• Helpdesk performance
• Project performance
• Application performance
• IT strategy and business match
In monitoring your vendors' performance, we will advise you on the optimal frequency of surveying and reporting. In all cases we will build the instrument within our online technology using a neutral look & feel. Users are able to participate via a web based questionnaire, which can be provided in any language, including Cyrillic or Asian character sets. Due to our proven skills and use of semantic questions, we are able to eliminate cultural differences between the respondents as much as possible.
Deliverables
Our deliverable is to create outstanding insights and knowledge into the performance of external providers in all possible IT areas. You can use this information in the entire monitoring and negotiating process with your vendors, in order to reach your objectives and optimize the associated costs of outsourced activities.
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