Getting more support and involvement from users

Last, but not least, having users involved in the evolution of the global information system brings more support and leads to fewer unjustified complaints, and adds more serenity in building the next stages of a truly efficient IT service. Making people feel they can express their opinions and requirements is always considered as something that will be positive in the long term. Trend surveys (ie: measuring the evolution of the satisfaction level through time), together with the right level of information on new accomplishments, reinforces this positive attitude while simultaneously providing helpful information and feedback on the way IT services performs.