IT-operations manager
In your role as IT operations manager you are responsible for the daily IT operations and possibly reporting to the CIO or IT Director. You are responsible for the SLA-levels agreed with the business. You are contributing to and realizing the mission and policy of your organization. You’ll have insight in IT costs and KPI’s like availability of applications and services, response times etc. but often lacking information on business requirements and satisfaction with IT.
For you it is essential to have a clear insight in the performance of IT according to the business. You’ll need to act quickly in managing your team to improve where needed, e.i. on general company level, or regional level, location, business unit etc. Having users involved in the evolution of the global information system brings more support and leads to fewer unjustified complaints, and adds more serenity in building the next stages of a truly efficient IT service.
Solutions
User feedback
With user feedback you will have access to the crucial information that will enable you to prioritize work tasks and monitor the strengths of your IT organization. Use the potential of The Voice of the Customer.
Servicedesk feedback
Servicedesk feedback survey offers you crucial and continuous insights into the performance of your service organization, whether it is outsourced or not. By using our sophisticated online performance dashboard you are able to monitor every aspect of performance at any time, specifically for your support- or servicedesk.
Project feedback
By structurally evaluating the quality of your IT projects, you will get a crucial insight into how to improve both current and future IT projects. Furthermore the IT project feedback survey reveals the quality of your system integrators, IT consultants and application developers on both a managerial and operational level.
Application feedback
Application feedback is a systematic approach used to evaluate the performance and requirements of business and office applications from a user perspective. Application feedback does not focus on the technical specifications or IT architecture, but on the contribution to the user.
Strategy feedback
It is crucial for you, as CIO or IT manager, to get an objective picture of where your organizations’ priorities should be, in order to put them into perspective and align with the global strategic direction of your organization.
Vendor feedback
Vendor feedback creates outstanding insights and knowledge into the performance of vendors in all possible IT areas. You can use this information in the entire monitoring and negotiating process with your subcontractors, in order to reach your objectives and optimize the associated costs of outsourced activities.
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