Service Delivery Manager
As service delivery manager you are aligning IT demand and supply and you’ll negotiate on service levels to the business. You are managing the SLA’s from initial requirements to the actual delivery. In doing so, you will act as an intermediair informing the business about progress of processes, bottlenecks and the performance of IT. Satisfaction of your “internal” customers is crucial in achieving your goals. When it comes to arbitration and prioritization (often for budget reasons), satisfaction surveys provide an increased understanding through appropriate structured and dedicated questions.
Solutions
User feedback
With user feedback you will have access to the crucial information that will enable you to prioritize work tasks and monitor the strengths of your IT organization. Use the potential of The Voice of the Customer.
Servicedesk feedback
Servicedesk feedback survey offers you crucial and continuous insights into the performance of your service organization, whether it is outsourced or not. By using our sophisticated online performance dashboard you are able to monitor every aspect of performance at any time, specifically for your support- or servicedesk.
Project feedback
By structurally evaluating the quality of your IT projects, you will get a crucial insight into how to improve both current and future IT projects. Furthermore the IT project feedback survey reveals the quality of your system integrators, IT consultants and application developers on both a managerial and operational level.
Strategy feedback
It is crucial for you, as CIO or IT manager, to get an objective picture of where your organizations’ priorities should be, in order to put them into perspective and align with the global strategic direction of your organization.
Vendor feedback
Vendor feedback creates outstanding insights and knowledge into the performance of vendors in all possible IT areas. You can use this information in the entire monitoring and negotiating process with your subcontractors, in order to reach your objectives and optimize the associated costs of outsourced activities.
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