Manager Performance Control
In your role as performance control manager or consultant you’ll analyze the performance of IT services. You will give feedback of the results of your analyses to management. Your challenge is to balance between IT costs and IT quality and the impact of changes in capacity or resources. Often IT costs are known but need to be backed up by precise returns on investments and a clear value added for the entire organization. A user’s satisfaction survey with precise priorities and an associated action plan is fundamental in helping to monitor and improve performance.
Yorizon can support you by setting up your performance management process, and formulating improvement actions that quickly lead to tangible results. This is part of the service provided by our specialists.
Solutions
User feedback
With user feedback you will have access to the crucial information that will enable you to prioritize work tasks and monitor the strengths of your IT organization. Use the potential of The Voice of the Customer.
Servicedesk feedback
Servicedesk feedback survey offers you crucial and continuous insights into the performance of your service organization, whether it is outsourced or not. By using our sophisticated online performance dashboard you are able to monitor every aspect of performance at any time, specifically for your support- or servicedesk.
Project feedback
By structurally evaluating the quality of your IT projects, you will get a crucial insight into how to improve both current and future IT projects. Furthermore the IT project feedback survey reveals the quality of your system integrators, IT consultants and application developers on both a managerial and operational level.
Application feedback
Application feedback is a systematic approach used to evaluate the performance and requirements of business and office applications from a user perspective. Application feedback does not focus on the technical specifications or IT architecture, but on the contribution to the user.
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