Client Director/Sourcing Director
You as sourcing company enable your clients to operate with high quality and more efficiency. The same time you are bound by commitments in terms of results or levels of services. All of our solutions, ranging from overall IT user satisfaction surveys to IT Helpdesk surveys, project evaluations and application performance surveys are crucial in raising your clients’ awareness of how those services are perceived at the end user level. You can use this information in creating a real partnership with your clients and in order to reach your objectives and have neutral and factual information about the performance on agreed SLA’s. Especially Yorizon’s neutrality, the anonymity offered to respondents and our extensive experience as a research agency and dashboard technology are the most cited reasons why sourcing parties choose to outsource this specialized research.
Solutions
User feedback
With user feedback you will have access to the crucial information that will enable you to prioritize work tasks and monitor the strengths of your IT organization. Use the potential of The Voice of the Customer.
Servicedesk feedback
Servicedesk feedback survey offers you crucial and continuous insights into the performance of your service organization, whether it is outsourced or not. By using our sophisticated online performance dashboard you are able to monitor every aspect of performance at any time, specifically for your support- or servicedesk.
Project feedback
By structurally evaluating the quality of your IT projects, you will get a crucial insight into how to improve both current and future IT projects. Furthermore the IT project feedback survey reveals the quality of your system integrators, IT consultants and application developers on both a managerial and operational level.
Application feedback
Application feedback is a systematic approach used to evaluate the performance and requirements of business and office applications from a user perspective. Application feedback does not focus on the technical specifications or IT architecture, but on the contribution to the user.
Vendor feedback
Vendor feedback creates outstanding insights and knowledge into the performance of vendors in all possible IT areas. You can use this information in the entire monitoring and negotiating process with your subcontractors, in order to reach your objectives and optimize the associated costs of outsourced activities.
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