CIO/IT Director
You are responsible for the whole IT chain with 1 important objective: offering state-of-the-art IT against lowest possible costs. You will probably run into challenges such as a transition to a shared service organization, reorganizations or a merger or in/outsourcing issues. In these challenges IT costs are often considered a “necessary evil” by the board of directors and the financial department. IT allocated budgets however need to be backed up by precise returns on investments and a clear value added for the entire organization. Precise priorities and an associated action plan is fundamental in helping to construct a budget that is geared towards real user needs and subsequently towards real returns on investments, and promoting individual efficiency throughout the whole organization.
Solutions
User feedback
With user feedback you will have access to the crucial information that will enable you to prioritize work tasks and monitor the strengths of your IT organization. Use the potential of The Voice of the Customer.
Servicedesk feedback
Servicedesk feedback survey offers you crucial and continuous insights into the performance of your service organization, whether it is outsourced or not. By using our sophisticated online performance dashboard you are able to monitor every aspect of performance at any time, specifically for your support- or servicedesk.
Project feedback
By structurally evaluating the quality of your IT projects, you will get a crucial insight into how to improve both current and future IT projects. Furthermore the IT project feedback survey reveals the quality of your system integrators, IT consultants and application developers on both a managerial and operational level.
Application feedback
Application feedback is a systematic approach used to evaluate the performance and requirements of business and office applications from a user perspective. Application feedback does not focus on the technical specifications or IT architecture, but on the contribution to the user.
Strategy feedback
It is crucial for you, as CIO or IT manager, to get an objective picture of where your organizations’ priorities should be, in order to put them into perspective and align with the global strategic direction of your organization.
Vendor feedback
Vendor feedback creates outstanding insights and knowledge into the performance of vendors in all possible IT areas. You can use this information in the entire monitoring and negotiating process with your subcontractors, in order to reach your objectives and optimize the associated costs of outsourced activities.
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