New: Customer Awareness Scan for the CIO
jeudi, 04 août 2011
Getting feedback from your IT user and IT customer is getting more and more an important management information to track and develop IT Performance. However it is also a relatively new topic for the CIO and boardroom.
You might recognise questions and discussions like:
- Which IT products, projects and services are suited for which internal user (group) or customer?
- Who is actually the customer?
- What do we really know about the end user and/or customer?
- How would that compare to other similar organisations?
- Are we doing something with the feedback we regularly get from our customers and users?
- What can we do with this information?
- Do we have a clue how users perceive our image as an IT-organisation?
- What should be our image?
You might be convinced to have professional IT user feedback for your company, but you are not alone.
- OK, I would like to have all this information, but I need involvement of my teams. How can I create this?
- OK, I am convinced that this piece of information is crucial, but how does this relate to the SLA reports I get from my vendors?
- Do I need a buy in from my vendors?
- We already have questions about IT user satisfaction within our employee surveys. Is that enough?
In order to get a common view of the way IT user and Customer Feedback contributes to your IT organisation, Yorizon offers the Customer Awareness Scan
Read more
You might recognise questions and discussions like:
- Which IT products, projects and services are suited for which internal user (group) or customer?
- Who is actually the customer?
- What do we really know about the end user and/or customer?
- How would that compare to other similar organisations?
- Are we doing something with the feedback we regularly get from our customers and users?
- What can we do with this information?
- Do we have a clue how users perceive our image as an IT-organisation?
- What should be our image?
You might be convinced to have professional IT user feedback for your company, but you are not alone.
- OK, I would like to have all this information, but I need involvement of my teams. How can I create this?
- OK, I am convinced that this piece of information is crucial, but how does this relate to the SLA reports I get from my vendors?
- Do I need a buy in from my vendors?
- We already have questions about IT user satisfaction within our employee surveys. Is that enough?
In order to get a common view of the way IT user and Customer Feedback contributes to your IT organisation, Yorizon offers the Customer Awareness Scan
Read more
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