Message from Cees-Pieter den Hartog, Managing Director at Yorizon, the IT Happiness company:I will have the opportunity to speak at the People Centric IT Congress on June 14th, 2017. Join me for the topic "The end user gets the experience, IT gets the control".If you are responsible for IT in your organization and located in The Netherlands, [...]
During the mid-nineties, I became active in terms of customer satisfaction within my company. During that time, we were doing projects to measure customer satisfaction and give advice to sales and commercial management, ultimately with the goal to keep your customers loyal. Make sure they come back to you and that [...]
When managing an IT organization, the importance of KPIs is undeniable. However, it is not only the implementation of IT KPIs you should care about, but also the right choices when deliberating what to measure. Service Desk is one the key areas that can affect the whole performance of your organization, therefore, it is [...]
Who doesn’t know them? Our IT heroes we can call whenever our computer is not responding or we’re missing this one special cable: the IT Service Desk guys. With 49% they are the most popular contact people for workers facing IT issues. Not even a third of workers have the ability to solve digital [...]