IT BENCHMARKS: COMPARING RESULTS

The Benchmark data that we provide allows you to compare the results of your own IT organization against over 1 million responses that we currently hold within our database.

BENCHMARKING

Satisfaction with IT is a very important indicator for the quality of IT and the quality of IT communication. The level of IT user satisfaction, or as we call it, IT-Happiness, can be compared with other companies and organizations when using our surveys.

We have in-depth benchmarks available on the following topics:

Overall IT

Workplace Services (desktop/laptop,
mobile, remote access)

Office Applications

Business Applications

 Service Desk

IT Communication

THE HAPPY BUNCH

When comparing results between organisations we typically utilise what’s known as ‘Happy Bunch”. This Happy Bunch score consists of the IT users who are either happy or very happy with IT. Our benchmarks will be able to tell you what this score is among various IT categories while also providing you with insights into other satisfaction scores should that be your preference.

  • Are you looking to compare the IT Happiness within your IT organization against the IT Happiness of other organizations?

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