Blog theme: Appreciation for IT staff Rijn Vogelaar was commissioned by Yorizon to study the relationship between IT and happiness. Together with the Erasmus University, he is carrying out a meta-analysis of scientific articles that investigate this theme, and he is also interviewing CIOs and other IT experts at various organisations. In this blog [...]
Can we achieve end user or customer experience with AI? The arrival of computer technology, and the way it has become intertwined with almost every aspect of society in a short period of time, has by now drastically altered the world. The developments are taking place so quickly that our [...]
The relationship between happiness and IT is becoming increasingly noticable. Not only in society, but also in our businesses and even in our personal lives. IT provides convenience but also often causes frustration and anxiety. Yorizon’s mission is to raise awareness of the impact IT has on people working in any organisation.This [...]
Create compelling interactive reports and dashboards that enable you to see the whole story in your IT end user feedback data.We are excited to share with you our latest update of YORT. YORT stands for YOrizon Research Technology and it is the way we offer access to your IT Survey Results. All survey findings are accessible through an [...]
As you are aware, the General Data Protection Regulation (GDPR) is EU’s new data protection regulation, which will come into force on May 25, 2018. The purpose of the Act is to strengthen the personal integrity in the processing of personal data. The Act affects all companies, organizations and industries handling personal data and will, [...]
As of April 3, 2018 we will move to a new office location: Van Nelle Fabriek in Rotterdam. This is a historical building which offers space to over 80 companies. It's known for a vibe of innovation and creativity. Since 2014 this building is on the UNESCO list of World Heritage. Our new [...]
There is great potential for increasing the IT Happiness in the workplace. Research shows that you can easily increase the productivity, reduce the pressure on your IT Service Desk and save up on Information Technology costs. The obstacle to doing so usually arises because the IT management simply does not notice the missed opportunities. [...]
Message from Cees-Pieter den Hartog, Managing Director at Yorizon, the IT Happiness company:I will have the opportunity to speak at the People Centric IT Congress on June 14th, 2017. Join me for the topic "The end user gets the experience, IT gets the control".If you are responsible for IT in your organization and located in The Netherlands, [...]
During the mid-nineties, I became active in terms of customer satisfaction within my company. During that time, we were doing projects to measure customer satisfaction and give advice to sales and commercial management, ultimately with the goal to keep your customers loyal. Make sure they come back to you and that [...]
When managing an IT organization, the importance of KPIs is undeniable. However, it is not only the implementation of IT KPIs you should care about, but also the right choices when deliberating what to measure. Service Desk is one the key areas that can affect the whole performance of your organization, therefore, it is [...]