WHAT IS THE CUSTOMER EXPERIENCE SURVEY?
Insight into how your customers value your organization, strategy, products and services and into their expectation is crucial. With the Customer Experience Survey from Yorizon you immediately enter into a dialogue with your customers. You quickly and effectively identify the main priorities for your organization and localize locations for further improvements. We offer a proven survey structure – both online and through personal interviews.
THE SUCCESS OF YOUR ORGANIZATION DEPENDS ON HOW WELL YOU WORK WITH YOUR CUSTOMERS.
Customer Experience Survey
Reports and communication
Online trend reports and feedback on compliments and suggestions for improvement, possibly translated into videos upon request.
Interpretation and knowledge sharing
Interpretatie van de resultaten door onze specialisten in periodieke één-op-één webvergaderingen. Kennisdeling om acties te stimuleren.
EXAMPLES OF RESEARCH SUBJECTS
The contribution of projects that match the organizational objectives.
Partnership
The stability of the IT infrastructure
The availability of the right business application and end-user services
The way in which changes and innovations are facilitated in a timely manner
The way in which customer requirements are translated into solutions
Proactivity in developing solutions
Delivering high quality products and services
