Customer Experience Survey

Do the strategy, IT services, customer projects and products
match the wishes of your customers?
Yorizon provides the insights.

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WHAT IS THE CUSTOMER EXPERIENCE SURVEY?

Insight into how your customers value your organization, strategy, products and services and into their expectation is crucial. With the Customer Experience Survey from Yorizon you immediately enter into a dialogue with your customers. You quickly and effectively identify the main priorities for your organization and localize locations for further improvements. We offer a proven survey structure – both online and through personal interviews.

THE SUCCESS OF YOUR ORGANIZATION DEPENDS ON HOW WELL YOU WORK WITH YOUR CUSTOMERS.

Customer Experience Survey

Reports and communication

Online trend reports and feedback on compliments and suggestions for improvement, possibly translated into videos upon request.

Interpretation and knowledge sharing

Interpretatie van de resultaten door onze specialisten in periodieke één-op-één webvergaderingen. Kennisdeling om acties te stimuleren.

EXAMPLES OF RESEARCH SUBJECTS

  • The contribution of projects that match the organizational objectives.

  • Partnership

  • The stability of the IT infrastructure

  • The availability of the right business application and end-user services

  • The way in which changes and innovations are facilitated in a timely manner

  • The way in which customer requirements are translated into solutions

  • Proactivity in developing solutions

  • Delivering high quality products and services

WHAT CAN THE CUSTOMER EXPERIENCE SURVEY OFFER FOR YOUR ORGANIZATION?

  • Contribution to prioritization
  • Better dialogue with the customer

  • Customer-oriented products, services and solutions

  • Innovation in product and service development

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