IT Survey Questions

A survey is a commonly used and cost-effective solution to gather a wide range of employee feedback. When conducted properly, a survey can provide valuable information for making positive short-term and long-term changes. However, it is important to consider three essential success factors when conducting internal surveys, based on our observations over the years.

1. Effective questions

Including clear and concise questions in your end-user survey is crucial to avoid any room for personal interpretation or doubt. It is important to avoid long, double-barreled questions and other common mistakes such as leading questions or emotionally-loaded questions. Leading questions guide respondents toward a particular response, instead of allowing them to form their own opinion. Emotionally-loaded questions can create biases and distort the true views of your end users. Ensuring the questions are neutral and unbiased will yield more accurate data.

2. Clear communication: Emphasizing communication throughout the survey process is incredibly important. Initial communication should clearly explain why the internal survey is important to the end users, how it will help them perform their jobs better, and what the desired outcome is. During the survey, reminders should be sent, reinforcing the importance of their participation and providing an additional survey invitation link. Post-survey communication should highlight the positive changes made as a result of the survey, share leadership team experiences, and identify learning points for future surveys.

3. Keep it concise: View surveys as an ongoing process rather than a one-time attempt to gather all possible information at once. The business environment is constantly evolving, and a frequent flow of information will keep you informed throughout the year. Start with an overall survey that briefly covers a variety of topics and use the insights gained to delve deeper into specific aspects through follow-up surveys. It is important to keep surveys short, focused, and to the point, as this allows for increased frequency and a continuous flow of information. Constructing a well-designed questionnaire forms the foundation of any IT survey, and the specific questions included should align with your information needs.

By considering these three success factors—effective question design, clear communication, and keeping surveys concise—you can optimize your internal surveys and gather valuable insights to drive positive changes in your organization.

If you have intentions to conduct an IT survey, we are here to assist you. Our range of solutions spans from do-it-yourself options to fully outsourced managed surveys. Request more information!