Quantifying Productivity Loss: Uncovering the Financial Impact on Your Organization
Unlocking the potential for increased IT Happiness within your workplace holds tremendous benefits. Extensive research indicates that boosting productivity, alleviating pressure on your IT Service Desk, and reducing Information Technology costs can be easily achieved. To visualize this potential, let’s delve into the numbers.
Quantifying Information Technology Pains
Academic research reveals that “Poorly functioning IT systems” coupled with “inadequate digital skills” result in significant productivity losses. Let’s consider a scenario with 1,000 IT end users, spending an average of 20 hours per week utilizing IT services at an approximate cost of €27/hour (EU) over 48 working weeks per year. Based on academic studies on IT-related productivity losses, organizations encounter an average efficiency reduction of 7.6%. In this case, such inefficiency would translate into an annual loss of around €1.9 million..
Furthermore, research indicates that each employee encounters IT-related problems an average of 1.7 times per week. Less technologically skilled employees encounter such issues even more frequently, at approximately 2.5 times per week. Resolving these problems typically takes about 35 minutes. While assisting colleagues may seem beneficial, the resulting loss of productivity is significant. Consequently, this translates into substantial Information Technology costs for your company. Digitally capable workers often spend a considerable amount of time assisting their less digitally educated counterparts.s.
Gather Your IT Data
In addition to productivity losses, the efficiency of your IT Service Desk is also affected. Consider a scenario where your company’s 1,000 IT end users submit a ticket every month, and your IT Service Desk spends an average of 5 minutes per ticket/call. By reducing the number of problems by 20%, you can save nearly 17 hours per month, equivalent to 200 hours per year.
While a certain number of Information Technology issues will always persist, proactive reduction efforts yield significant returns. There exists a vast potential for IT optimization that can be realized. It is crucial to monitor the most critical problems and observe how end users attempt to resolve them. Don’t forget to measure IT Happiness.
We are delighted to provide insights into our approach for conducting IT end user satisfaction surveys, structured around the Deming PDCA (Plan, Do, Check, Act) wheel of continuous improvement. The success of an IT Survey depends on effective planning and execution, resulting in actionable outcomes that ultimately impact your bottom line.
If you’d need to have insights in IT experience and productivity we can help you. Contact us for more information: