IT Happiness Audit

Improve the digital experience of your IT end users

IT Survey Questions | Online survey | IT Happiness Score | Benchmarks | Management reports | Certificate | Consultancy

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WHAT IS THE IT HAPPINESS AUDIT?

The IT Happiness Audit has been developed by Yorizon in order to give IT departments insight in the experiences that IT end users have with the digital workplace.  With the results you and your team can offer appropriate support and improvements where necessary. 

Frequent insights, developments, trends and observations of the digital experience.

 IT Happiness Questionnaire

Make use of the best practice IT Happiness questionnaire content & format for end user satisfaction with the digital workplace.

Baseline and trend surveys

Knowledge, technology, methodologies, best-practices, professional design and benchmarking to match your information needs & objectives.

Dashboard, Reports and benchmarks

Compelling interactive reports and dashboards including benchmark data that enable you to define objectives and actions.

Interpretation & knowledge sharing

Interpretation of results by our specialists in frequent one-to-one web meetings. Knowledge sharing in to drive actions.

The IT Happiness Questionnaire is the foundation on which the IT Happiness Audit is built.

IT Happiness Audit key subjects: 

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Proven and recommended approach 

BASELINE

  • Startup: alignment, programming, testing and launch
  • Baseline survey wave involving 100% of end user base
  • Dashboard access (online report)
  • Baseline report
  • Managed service

TREND

  • Frequent surveys based on sampled invites
  • Dashboard access (online trend report)
  • Frequent PDF reports
  • Managed service

Included:

Proven IT questionnaire for the digital workplace
Implementation of segments (regions, businesses, job roles)
Survey communication templates
In-house distribution of survey invites & reminders
Access to your online dashboard (QlikSense technology)
Management reports & benchmarks
Interpretation & knowledge sharing (option)

Options:

Content customization
Awareness program / workshops
Mirror assessment (SELFIE): IT staffs’ internal view
Multiple languages – any language
Customized reports in corporate identity
Additional user licenses for dashboard access
Qualitative open comments analyses
Additional dashboard training
Activation program / workshops

Attractive reports and dashboards to provide valuable and actionable information.

All survey findings are accessible through an online platform, which is powered by QlikSense® technology. YORT is for IT managers to monitor performance within their IT environment, giving them both a high level view as well as the ability to drill down into the granular details of the IT performance.

IT Happiness Audit: the must-have instrument for every IT manager.

Make use of benchmark data which are included in the IT Happiness Audit reports.

IT Questionnaire

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