IT Happiness Benchmark
Understand, learn and improve: listen to your customers’ employees!
What is the IT Happiness Benchmark?
Frequent insights, developments, trends and observations of the digital experience
IT Happiness Questionnaire
Use the best practice IT Happiness questionnaire content and layout for end-user satisfaction with the digital workplace.
Base measurement and Monitor Program
Knowledge, technology, methodologies and professional design to meet your information needs and objectives.
Dashboard & Benchmarks
Interactive reports and dashboards including benchmark data with which you have a complete story for yourself as well as for your customer.
Interpretation & knowledge sharing
Interpretation of the results in periodic one-to-one web meetings or in groups with your customer. Knowledge sharing to stimulate actions.
The topics of the IT Happiness Benchmark questionnaire:
All research results are accessible via an online platform (YORT), developed on QlikSense® technology. YORT is intended to monitor the quality of IT services, giving general insight into the IT performance and the possibility to zoom in on the details within different customers / groups of users.