IT Happiness Benchmark
Understand, learn and improve: listen to your customers’ employees!
What is the IT Happiness Benchmark?
Frequent insights, developments, trends and observations of the digital experience
IT Happiness Questionnaire
Use the best practice IT Happiness questionnaire content and layout for end-user satisfaction with the digital workplace.
Base measurement and Monitor Program
Knowledge, technology, methodologies and professional design to meet your information needs and objectives.
Dashboard & Benchmarks
Interactive reports and dashboards including benchmark data with which you have a complete story for yourself as well as for your customer.
Interpretation & knowledge sharing
Interpretation of the results in periodic one-to-one web meetings or in groups with your customer. Knowledge sharing to stimulate actions.
The IT Happiness questionnaire is the basis on which the IT Happiness Benchmark is based.
The topics of the IT Happiness Benchmark questionnaire:
You don’t have to reinvent the wheel
By using our proven questions and concepts, you gain access to our benchmark data. With which you can quickly take steps towards further improvement.
We off you short good looking suverys for targeted user groups. You will find that it is more effective to invite end users to a short questionnaire several times a year than to have them participate in a long and boring survey once a year.
We deploy a proven 6-point scale, so users don’t have to choose the middel path.
Each question is presented on one page. If the user is satisfied or ‘happy’ with a particular aspect, the next question appears. If the user is not satisfied, an in-depth question appears to quickly get to the core of dissatisfaction.
Ideally, your organization has a feedback loop that includes both dissatisfaction and positivity. This gives your organization a healthy mix of critical and positive reactions. The chance of a flow is much greater if the enhusiastic reactions are also received and fed back to operational level. By analyzing why high scores are achieved in some areas you can also learn why things are going better than expected.
Proven and recommended approach
ONBOARDING
- Tuning generic measuring instrument, usable for all customers
- Review customer-specific questions
- Programming, testing questionnaire
- Determine target group segmentation
- Ensuring data privacy, whitelisting survey platform
MONITOR
- 1st survey per customer, involving ≥50% of end users
- Followed by daily invitations via intelligent sampling
- Maximum 2 invitations per end-user per year
- Dashboard access (online trend) including training
- Monthly PDF reports
- Completely unburdened
Included:
Options:
All research results are accessible via an online platform (YORT), developed on QlikSense® technology. YORT is intended to monitor the quality of IT services, giving general insight into the IT performance and the possibility to zoom in on the details within different customers / groups of users.
Use benchmark data included in our IT Happiness Benchmark Program
We are proud to work with fantastic companies
