We offer you short, good looking surveys for targeted user groups using personal communication as much as possible. You will find that it is more effective asking your end users to complete a short survey than it is to have them compete a lengthy and boring one once per year.
We’ve opted for a Proven 6-point scaling which avoids users to choose the ‘middle’ path.
Each question will be shown on one page. If the user is satisfied or ‘happy’ with a certain aspect, the next question appears. If the user is not happy, an in-depth question will appear.
Ideally, an organization will have set up a feedback loop that captures both dissatisfaction and enthusiasm. As a result, the organization receives a healthy mix of critical and positive reactions. The chance of achieving flow is much greater when the enthusiastic reactions are also captured and fed back to the operational level. By analyzing why high marks are scored in some areas, you can also learn why things are going better than expected