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Get a closer look at your IT infrastructure and digital employee experience (DEX) with the IT Happiness Scan—a free, read-to-use survey for up to 300 end-users, providing valuable insights into what’s working and where to improve your digital employee experience.
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The IT Happiness Scan
Want to know how your teams really feel about the digital tools they use every day? The IT Happiness Scan makes it easy to track changing employee experiences across your workplace tech, such as apps, tools, support, training, and more. The insights go beyond satisfaction; they reveal how well your teams can actually get things done.
Easily engage your global workforce with a fully standardized survey available in English, Dutch, German, Spanish, Portuguese, Simplified Chinese, and more. Every employee can share theie experience in their preferred language.
Get everything you need to launch your survey successfully. We'll send you a unique survey link, ready-to-use email templates, distribution tips, and best practices straight to your inbox. We want to ensure a quick and easy setup!
Once the survey closes, you'll receive a clear and actionable PDF report. It highlights key insights, strengths and areas of improvements to help you and your team make smarter decisions.
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Explore our free, ready-to-use survey that gives you a quick snapshot of your employees' digital workplace satisfaction on all 8 key areas of IT Happiness.
Get an initial baseline hassle-free and without commitment.
A streamlined plan for those seeking essential insights without an extensive commitment.
Set the foundation for improving the digital workplace with key benchmark data.
Get expert support in combining survey data and benchmarking, with added consultancy services.
Built for simplicity and scalability, it offers predefined add-ons to tailor the survey while keeping the process efficient.
Take control over the scope of your IT Happiness program.
Ideal for organizations with unique needs or focus areas. This plan offers fully customizable surveys and services.
Read how global companies work with Yorizon throughout the years.
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"It’s a reflection of how well we support our people in their daily digital experience. Over the past few years, working with Yorizon has helped us elevate that experience to a new standard. The insights and clarity Yorizon bring through their benchmarks and reporting have enabled us to make informed, objective decisions. Thanks to their support, we discovered that we had reached a new 'Best in Class' level for IT support in Romania—a fantastic validation of our efforts and a proud milestone for the team. More than just a vendor, Yorizon has been a true partner in our journey toward operational excellence."
— Laurentiu Bogdan
Operational Excellence Director
Servier Pharma
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"We’ve been working with Yorizon since 2022, and their expertise has been very valuable. They helped us design a feedback approach that blends best practices with our specific needs, giving us clear, actionable insights without guesswork. Next to satisfaction, we’ve also been able to focus on how technology impacts productivity and how to improve it."
— Andrew Laskey
Head of IT
Octapharma
For more information, visit our knowledge base.
Close, but not quite — we integrate existing technology, methodology, best practices, and expertise to offer you Survey-as-a-Service. So, we don’t sell SaaS licenses; instead, we offer a subscription to a survey service.
The IT Happiness Scan measures the overall IT end-user experience, along with satisfaction across 8 key topics: Digital Workplace, IT Support, Business Value, Change & Adoption, Innovation, Learning & Development, IT Security, and Digital Wellbeing.
With the FREE and LITE plans, you can get started immediately after registration and receiving the instructions. The PLUS plan includes a customization package, which typically takes 1–2 weeks to implement, with a maximum of 4 weeks. This includes adding your company logo and other custom elements.
Yes, with the LITE and PLUS plans, you can schedule a 30-minute call with one of our experts if you have any questions. The PLUS plan also includes a one-hour call each month for ongoing support and inquiries.
Yes, it’s suitable for organizations of all sizes. In practice, we recommend having a target audience of at least 10 employees. If you’re a large, corporate, or global organization, our Custom Program may be a better fit—but you’re still welcome to use this for what it’s designed to be: a quick first scan of your current situation.
Yes, we collect large volumes of end-user experience data from people around the world. The LITE and PLUS plans include benchmark data by default: every month, you'll receive an update based on a rolling 12-month average. These benchmarks represent average scores, allowing you to compare your organization to hundreds of others across various sizes and industries
Digital Employee Experience (DEX) refers to the experience employees have with the daily use of their digital workplace, which includes, among other things, standard devices, applications, tools, support, and business software. While DEX is a widely used abbreviation, it is closely related to terms like ITSAT, IT Happiness, and End User Experience.
IT Happiness is our metaphor for end-user experience — but it’s not called IT Happiness for nothing. In high-performing organizations, mere satisfaction isn't enough. We aim for genuine enthusiasm in the daily use of the digital workplace — and that’s what we call IT Happiness.
Yes, you can. You can upgrade from the Free Plan to the LITE or PLUS plan while keeping your data and benefiting from continuous insights and benchmarks.
The FREE plan must be activated and used within 90 days of registration. Once the survey is launched, it remains open for up to 3 weeks after the first response is received or until 300 responses are collected—whichever comes first.
No, there are no hidden costs or commitments. The paid plans (LITE and PLUS) are based on a monthly subscription and only require a one-month cancellation notice.
At Yorizon, we take data protection seriously by adhering to international standards and implementing strict security measures, including a GDPR-compliant Data Processing Agreement and an ISO 27001-aligned Information Security Management System.
No, when you cancel your subscription, you'll have the opportunity to download all collected raw data. We will archive your survey for 12 months, and if you decide to restart your subscription within that period, we can restore your data so you can continue tracking trends seamlessly
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