IT Service Desk Benchmark. Rely on facts rather than on fairytales.

The perception of employees with the Service Desk has a major influence on the image that employees have of the entire IT Department. Understand, learn and improve, listen to end users.

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WHAT IS THE IT SERVICE DESK BENCHMARK?

The IT Happiness Service Desk Benchmark has been developed by Yorizon to provide IT departments with insight into the experiences that IT end users have with the IT Service Desk. The IT Happiness Service Desk Benchmark is a very valuable tool to find out how your IT Service Desk is valued compared to other organizations and where improvements can be made.

The topics of the IT Service Desk Benchmark questionnaire:

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Proven and recommended approach

START-UP

  • Link with ITSM software
  • Tailor-made survey, content, languages, programming, testing and implentation

CONTINUOUS INSIGHT

  • Daily invitations via intelligent sampling
  • Dashboard access (online trend)
  • Monthly PDF-reports
  • Completely unburdened

Included:

Proven questionnaire for the IT Service Desk
Implementation of survey in combination with ITSM tool
Survey and communication templates
Sample management
Full implementation: distribution of invitations and reminders
Access to online dashboard (QlikSense technology)
Monthly IT service desk reports & benchmarks
Interpretation & knowledge sharing via online meetings

Options:

Custom questionnaire
Awareness programs / workshops
Multiple languages ​​- all possible
Custom reports in corporate identity
Additional user licenses for access to the dashboard
Qualitative analysis of the open comments
Additional dashboard training
Activation programs & workshops

All research results are accessible via an online platform (YORT), developed on QlikSense® technology. YORT is intended for IT managers and Service Desk Managers to monitor the quality of the Service Desk, giving them an overall view of performance and the ability to zoom in on the details within different groups of users, incidents or requests.

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