IT Service Desk Benchmark. Rely on facts rather than on fairytales.
The perception of employees with the Service Desk has a major influence on the image that employees have of the entire IT Department. Understand, learn and improve, listen to end users.
WHAT IS THE IT SERVICE DESK BENCHMARK?
The IT Happiness Service Desk Benchmark has been developed by Yorizon to provide IT departments with insight into the experiences that IT end users have with the IT Service Desk. The IT Happiness Service Desk Benchmark is a very valuable tool to find out how your IT Service Desk is valued compared to other organizations and where improvements can be made.
The topics of the IT Service Desk Benchmark questionnaire:
All research results are accessible via an online platform (YORT), developed on QlikSense® technology. YORT is intended for IT managers and Service Desk Managers to monitor the quality of the Service Desk, giving them an overall view of performance and the ability to zoom in on the details within different groups of users, incidents or requests.