IT Survey Questions
A commonly used, cost-effective solution to identify a wide variety of employee feedback is a survey. When a survey is run properly it can provide you with an abundance of important information, perfect for making short and long-term positive changes. However, please be aware of 3 essential success factors when surveying internally that we have noticed over the years.
1. Effective questions
The ideal questions to include in any end-user survey are ones which comes across in a clear, concise manner which leave no room for personal interpretation or doubt. Asking long, double-barreled question is certainly something that should be high on your list of things to avoid in your own internal survey. Further common mistakes include topics such as leading questions & emotionally-loaded questions. A leading question is one which leads the respondent down a particular path rather than allowing them to make up their mind entirely on their own. An emotionally-loaded question is one which places a certain ‘emotional’ image in the mind of the respondent, ultimately shifting their perception. An emotionally-loaded question will skew your data and not provide you with your end user’s true views.
2. Clear communication
It is incredibly important to place an emphasis on communication upfront, during & post survey. Your initial communication should include reasons for why this internal survey is important to the end users, how it will ultimately assist them to do their job better and what your ideal outcome would be. Communication during your surveys should be in the form of reminders, reiterating why it’s so important that you receive this information from them and providing an additional survey invitation link to them. Finally, this post-survey communication should outline the positive changes that were made as a result of this survey, your experiences as a leadership team in general and what learning points you’ve identified for future surveys.
3. Keep things short, sharp and to the point
Your organization should see surveys as an ongoing process rather than a one-off attempt at obtaining every piece of information possible at a single point in time. As alluded to above, the business environment is ever-changing and a frequent flow of information will allow you to stay informed year-round. Run an Overall survey upfront where you briefly touch on a wide variety of topics and utilize that information to dive deeper into certain aspects in follow-up surveys. A recurring trend with surveys, and the process surrounding them, is that you want to keep things short, sharp and to the point, which will allow you to increase the frequency and ultimately, the flow of information. A well-constructed questionnaire is the basis for any IT survey. The end user survey questions which you decide to include will depend on your information needs.