Yorizon’s mission: increasing IT Happiness.
Yorizon combines scientific research into happiness with years of practical experience in monitoring the IT services of hundreds of internal IT departments and ICT service providers worldwide. In this way, Yorizon helps to create awareness about the importance of IT for the physical and mental disposition of employees. Yorizon supports IT departments in the activation of insights, so that they deliver a high quality of service, create flow and look after the well-being of their internal customers in the best way possible.
THE POWER OF DOUBLE LOOP FEEDBACK
To enable improvement, it is important for every organization, IT departments included, to receive continuous feedback from their customers. Negative signals can indicate problems that can sometimes be tackled immediately (operational loop) while sometimes it is necessary to reorganize processes or adjust training courses (tactical-strategic loop). Often organizations have already set up this negative feedback loop. But there is always room for improvement in this area.
Ideally, an organization will have set up a feedback loop that captures both dissatisfaction and enthusiasm. As a result, the organization receives a healthy mix of critical and positive reactions. The chance of achieving flow is much greater when the enthusiastic reactions are also captured and fed back to the operational level. By analyzing why high marks are scored in some areas, you can also learn why things are going better than expected. Perhaps specific employees are doing something special here or processes have been arranged in a convenient way. It is therefore possible that this type of insight can be applied to other areas as well.
Why is IT Happiness so important?
IT satisfaction has an impact on the productivity of the employees and therefore on the organization’s performance. But there is more: In many cases a lot of money is invested in business applications that are not used correctly or are not used at all, as well as on unnecessary requests to the Service Desk, which could have been prevented. It is a double-edged sword: possibilities for increased productivity and potentially lower costs. And last but not least: a better and more pleasant work environment, as well as a positive IT image.