We offer various solutions to MSPs to provide insight into customer satisfaction. From standardized online research through a self service platform to tailor-made research, conducted online or through strategic (Teams / face to face) interviews. How would you prefer it yourself?

DO YOU WANT TO START YOURSELF?

Use the IT Happiness Platform. The IT Happiness Platform offers you standardized surveys that you can create yourself and distribute to the survey target group(s).
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DO YOU WANT US TO SUPPORT YOU?

Custom content, layout and various ways to get the most out of the customer experience. Our team of specialists has everything and is ready for you – possibly in direct contact with your client.
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Double Loop learning for Customer Satisfaction

What do you and your team work for every day? Exactly: to make your customers satisfied and to keep them satisfied. There will undoubtedly be meetings and calls periodically about the progress of services and specifically about what could be improved in particular. By regularly emphasizing the customer experience through a customer satisfaction survey, both the positive points and directions for improvement can be identified. Or as we call it: via the double feedback loop. With that valuable information in hand, it is more effective to talk to the customer about the road to (even) better service. And possible cross-selling.