We offer MSPs the opportunity to monitor the end-user satisfaction by means of a benchmark survey. You can do this yourself with the IT Happiness Platform. Or you can ask us to do it for you. What do you prefer?
DO YOU WANT TO DO IT YOURSELF?
Use the IT Happiness Platform. The IT Happiness Platform offers you standardized surveys that you can create yourself and distribute to the survey target group(s).
DO YOU WANT US TO SUPPORT YOU?
Custom content, layout and various ways to get the most out of the customer experience. Our team of specialists has everything and is ready for you – possibly in direct contact with your client.
Often “the customer” of an MSP is seen as just the person with whom the collaboration has been settled. But: who has the most experience with the MSP’s products & services delivered on a daily basis? Exactly: the end user. Why then only ask the customer who signed the contract every year how he / she experiences the products & services? It is at least as important to find out how the experiences that end users have on a daily basis are assessed. What is going well, where is there room for improvement? Another important point is to find out where further needs lie. To be able to cross-sell that way.