As a Managed Service Provider, you and your team are committed to your customers every day. And therefore also for the employees who work for your customers: the end users. You want them to be able to use their digital workplace without any problems to do their job well. And can be helped quickly and properly by you and your team in case of problems.
You also want to gain insight into the possible additional needs of this user group: are integrations possible with customer-specific software, does the increase in working from home require different preconditions for the use of hardware or other products / services that you could offer?