Yorizon News & Blogs
IT Happiness and Productivity
Information technology (IT) has experienced significant development in recent years. The technology itself has become more sophisticated, certainly, but the end user’s relationship with IT has revealed considerable insights into how we work with IT products and how we interact with IT staff.
A Summary of End Users and their IT Happiness
Information technology (IT) has experienced significant development in recent years. The technology itself has become more sophisticated, certainly, but the end user’s relationship with IT has revealed considerable insights into how we work with IT products and how we interact with IT staff.
Creating an Empowered, Enthusiastic IT Staff
Yorizon has developed research-backed solutions to engage IT staff with positivity. We believe these professionals deserve sincere appreciation. After all, without their knowledge, expertise and practices, working remotely and staying socially connected would not have been possible during the pandemic
Why you should prioritize IT Happiness in 2022
It’s time to take IT happiness seriously. Your company and your customers are waiting to shift their perspective from old assumptions grounded in negativity to innovative thinking that leads to prosperity and well-being.
Video message to our clients from our CEO
Video message to our clients from our CEO, Cees-Pieter den Hartog. December 2021
Benchmark research IT Staff Engagement
How do you ensure that your IT staff stay motivated and involved, and perhaps even experience flow? On Wednesday September 22 at 4PM (CEST) / 10AM (EDT), Rijn Vogelaar, speaker, writer and trainer on enthusiasm will discuss the new [...]
IT managers are satisfied with homeworking during COVID-19
Nobody was able to prepare for the COVID-19 crisis and the mass working from home that followed. Including IT managers. Yet this stormy transition went remarkably smoothly. In a previous Yorizon survey of end users, we had already [...]
Latent digital illiteracy
Personal, social and economic consequences of latent digital illiteracy Rijn Vogelaar At the beginning of this year, the Dutch director of the Social and Cultural Planning Agency (SCP) Kim Putters published a book entitled [...]
IT: the undervalued backbone of an organisation?
Blog theme: Appreciation for IT staff Rijn Vogelaar was commissioned by Yorizon to study the relationship between IT and happiness. Together with the Erasmus University, he is carrying out a meta-analysis of scientific articles that investigate this theme, and [...]
Man or machine?
Can we achieve end user or customer experience with AI? The arrival of computer technology, and the way it has become intertwined with almost every aspect of society in a short period of time, has [...]
How is IT and happiness in general related?
The relationship between happiness and IT is becoming increasingly noticable. Not only in society, but also in our businesses and even in our personal lives. IT provides convenience but also often causes frustration and anxiety. Yorizon’s mission [...]
GDPR and update Yorizon’s Statement of Applicability on Information Security
As you are aware, the General Data Protection Regulation (GDPR) is EU’s new data protection regulation, which will come into force on May 25, 2018. The purpose of the Act is to strengthen the personal integrity in the processing of [...]
Yorizon new office
As of April 3, 2018 we will move to a new office location: Van Nelle Fabriek in Rotterdam. This is a historical building which offers space to over 80 companies. It's known for a vibe of innovation and [...]
The Hidden Costs of IT Issues
There is great potential for increasing the IT Happiness in the workplace. Research shows that you can easily increase the productivity, reduce the pressure on your IT Service Desk and save up on Information Technology costs. The obstacle to [...]
Meet us at the People Centric IT Congress
Message from Cees-Pieter den Hartog, Managing Director at Yorizon, the IT Happiness company:I will have the opportunity to speak at the People Centric IT Congress on June 14th, 2017. Join me for the topic "The end user gets the experience, IT gets [...]
IT Satisfaction – the must-have for achieving pole position
During the mid-nineties, I became active in terms of customer satisfaction within my company. During that time, we were doing projects to measure customer satisfaction and give advice to sales and commercial management, ultimately with the [...]
Top 5 IT Service Desk KPIs to measure
When managing an IT organization, the importance of KPIs is undeniable. However, it is not only the implementation of IT KPIs you should care about, but also the right choices when deliberating what to measure. Service Desk is one [...]
The Top 5 calls dreaded by IT Service Desk employees and how to reduce them
Who doesn’t know them? Our IT heroes we can call whenever our computer is not responding or we’re missing this one special cable: the IT Service Desk guys. With 49% they are the most popular contact people for workers [...]
The Hidden Costs of IT Issues
There is great potential for increasing the IT Happiness in the workplace. Research shows that you can easily increase the productivity, reduce the pressure on your IT Service Desk and save up on Information Technology costs. The obstacle to [...]
To win in the marketplace you must first win in the workplace
Doug Conant, CEO of Campbell’s Soup, once said: “To win in the marketplace you must first win in the workplace”. While that seems logical, many employers neglect this mindset. As the digital workplace is already very common, it is [...]
3 Of The Most Common Mistakes When Surveying Internally
It’s no secret that the world we do business in is changing, and changing fast. Organisations have to do more with less in order to remain competitive. The effects of this are felt by all, regardless of their hierarchical [...]
SMEs can now easily and affordably measure the satisfaction of general IT products and workplace services
Yorizon has launched the first global platform for standardized measurement of IT quality. The platform allows SMEs with a limited budget to measure the perception and satisfaction with IT products and solutions (both quantitative as [...]
Fed up with your help desk? Well so was I.
So half a year ago I was sitting at my computer and the tendency to throw it out of the window has never been greater. Solemnly I said to myself, "Aaaargh, not another blue screen of death!"… I wish [...]
IT Help Desk
How happy are your end users with the IT Support Desk?Ask a random employee how they feel about your IT services and we bet that they quickly start talking about the IT Support Desk.“I have to explain my issue to different service [...]