1. Measure your IT user satisfaction and start as simple as possible
  2. Compare your outcomes with those of other IT departments to put your situation in perspective
  3. Don’t go for a 100% score. Consider your score a baseline to move on from and improve on
  4. Focus on the positive, on your achievements
  5. Make frequent measurements (quarterly or monthly); keep them short
  6. Communicate the results openly and transparently
  7. Explain the actions you have undertaken
  8. Use positive ‘happy’ quotes from your users to underline your actions
  9. Celebrate improvements without being arrogant
  10. Start again from 1.

Learn more about how you can effectively increase your IT satisfaction.