Implementing a ‘bring your own device’ strategy (BYOD) – in any form – affects the IT organisation in more than just terms of costs, security and support. Knowledge on the employees’ part about how their own equipment can be deployed and used for work within your organisation, and with what results, is essential.

So, it is important to measure the perceptions of people’s various own smartphones, tablets, laptops and even (cloud) applications for various objectives, as well as the support and the way that employees resolve problems. Knowledge of the ‘performance’ of your BYOD situation provides opportunities for making changes to communication, reducing pressure on the service desk, drawing up clear guidelines and policy, reducing costs, and increasing satisfaction and productivity levels of employees.