Anthony Smith, Head of ICT – at UKWM:
“We have looked at different ways to get information from our ICT end users concerning the perception of ICT performance. Because of its simplicity, the straightforward way the IT-Survey is delivered to users, and the availability of a benchmark, we chose to embrace the IT Happiness Benchmark.
After registration, we received an IT Happiness Benchmark Startup Package. This included the accompanying invitation text, and of course the link itself to distribute to our end users. We informed all employees in advance about the purpose of this brief survey, and then sent them the invitiation and survey link via e-mail. We accopmanied the intial email with a poster campaign at our offices, and a couple of follow up emails, and within only 6 weeks we had enough responses and we were able to complete the survey. We received a PDF report with our scores, showing us both the total level and the distribution of IT Happiness. The good result shows us that we are on track. With the comments on the open questions, we also have been able to gain more in-depth insights. The ICT users found the idea of just asking 2 questions universally positive. People seem to like having the opportunity to give feedback, and they liked the short and focussed format.
The IT Benchmark Happiness Survey provided very powerful insights for us as well as the potential to maintain and improve the level of ICT services. The IT Happiness Benchmark is an absolute must for ICT departments as a fun and highly effective way to egage with our ICT user community and gain invaluable insights into ICT customer satisfaction. Highly recommended!”
About UK Wealth Management
UK Wealth Management is a Financial Services Group specialising in Wealth Management and Employee Benefits. UKWM comprises several financial services firms which provide high-quality advice to personal,corporate and trustee clients. The group also has as an asset-management company which formulates the overall investment strategy. The advisory firms in UKWM have gained an enviable reputation, over many years, by understanding the requirements of individuals and businesses and providing bespoke solutions to their financial services needs.