Yorizon News & Blogs
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SMEs can now easily and affordably measure the satisfaction of general IT products and workplace services
Yorizon has launched the first global platform for standardized measurement of IT quality. The platform allows SMEs with a limited budget to measure the perception and satisfaction with IT products and solutions (both quantitative as [...]
Fed up with your help desk? Well so was I.
So half a year ago I was sitting at my computer and the tendency to throw it out of the window has never been greater. Solemnly I said to myself, "Aaaargh, not another blue screen of death!"… I wish [...]
IT Help Desk
How happy are your end users with the IT Support Desk?Ask a random employee how they feel about your IT services and we bet that they quickly start talking about the IT Support Desk.“I have to explain my issue to different service [...]
Reorganisation, merger or takeover?
Reorganisations, mergers or takeovers often provide opportunities for IT organisations to rethink what the IT landscape should look like after the reorganisation. At the same time, they also present challenges to ensure that different infrastructure elements fit together. Integration of [...]
KPI for SLA when outsourcing
It is essential to be aware of the current position in any situation where the infrastructure or the workstation management is outsourced or organized in-house. This current situation can be determined in part from existing KPIs such as availability [...]
Bring your own device
Implementing a 'bring your own device' strategy (BYOD) - in any form - affects the IT organisation in more than just terms of costs, security and support. Knowledge on the employees' part about how their own equipment can be deployed [...]
The Future Workplace (Flexible working)
The Future Workplace affects the entire organisation, particularly the way that employees communicate and cooperate. In turn, this affects the relationships that employees have with the organisation, and their motivation and efforts (translated into productivity and vitality). IT equipment plays an [...]
Guidelines for IT survey frequency
Depending on the subjects and length of the questionnaire, here are a few guidelines: If the questionnaire has many topics and is not related to a specific incident, ask all your IT users to complete it once a year. [...]
10 steps to create a positive IT vibe
Measure your IT user satisfaction and start as simple as possibleCompare your outcomes with those of other IT departments to put your situation in perspectiveDon’t go for a 100% score. Consider your score a baseline to move on from and [...]
Migrating IT platforms or business applications
The success of a migration or roll-out of an important application depends on acceptance and utilisation by the internal customer. It is important to conduct baseline measurements prior to an important migration or roll-out. Re-measurements looking at functionality, speed, [...]
German Hospital Hospitalvereinigung St. Marien benefits from the IT Happiness Survey
Frank Becker, Leiter IT St. Marien: “We are a group of 11 hospitals and the trend is more centralisation of IT. In this phase many changes take place which of course affects the IT end user. We have to [...]
IT-Survey for financial services company
Anthony Smith, Head of ICT – at UKWM:“We have looked at different ways to get information from our ICT end users concerning the perception of  ICT performance. Because of its simplicity, the straightforward way the IT-Survey is delivered to users, [...]
