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IT Help Desk

How happy are your end users with the IT Support Desk?Ask a random employee how they feel about your IT services and we bet that they quickly start talking about the IT Support Desk.“I have to explain my issue to different service [...]

July 20th, 2015|

Reorganisation, merger or takeover?

Reorganisations, mergers or takeovers often provide opportunities for IT organisations to rethink what the IT landscape should look like after the reorganisation. At the same time, they also present challenges to ensure that different infrastructure elements fit together. Integration of [...]

March 27th, 2015|

KPI for SLA when outsourcing

It is essential to be aware of the current position in any situation where the infrastructure or the workstation management is outsourced or organized in-house. This current situation can be determined in part from existing KPIs such as availability [...]

March 17th, 2015|

Bring your own device

Implementing a 'bring your own device' strategy (BYOD) - in any form - affects the IT organisation in more than just terms of costs, security and support. Knowledge on the employees' part about how their own equipment can be deployed [...]

March 12th, 2015|

The Future Workplace (Flexible working)

The Future Workplace affects the entire organisation, particularly the way that employees communicate and cooperate. In turn, this affects the relationships that employees have with the organisation, and their motivation and efforts (translated into productivity and vitality). IT equipment plays an [...]

February 24th, 2015|

Guidelines for IT survey frequency

Depending on the subjects and length of the questionnaire, here are a few guidelines: If the questionnaire has many topics and is not related to a specific incident, ask all your IT users to complete it once a year. [...]

February 23rd, 2015|

10 steps to create a positive IT vibe

Measure your IT user satisfaction and start as simple as possibleCompare your outcomes with those of other IT departments to put your situation in perspectiveDon’t go for a 100% score. Consider your score a baseline to move on from and [...]

February 16th, 2015|

Migrating IT platforms or business applications

The success of a migration or roll-out of an important application depends on acceptance and utilisation by the internal customer. It is important to conduct baseline measurements prior to an important migration or roll-out. Re-measurements looking at functionality, speed, [...]

February 11th, 2015|

IT-Survey for financial services company

Anthony Smith, Head of ICT – at UKWM:“We have looked at different ways to get information from our ICT end users concerning the perception of  ICT performance. Because of its simplicity, the straightforward way the IT-Survey is delivered to users, [...]

April 21st, 2014|

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