Reorganisations, mergers or takeovers often provide opportunities for IT organisations to rethink what the IT landscape should look like after the reorganisation. At the same time, they also present challenges to ensure that different infrastructure elements fit together. Integration of applications and decisions about setting up a centralised or decentralised service desk can also play a role.

This requires a survey solution that measures the existing perceptions within the various business units. This may include the workstations, office applications, business applications, the service desk and communications. The results will be used to formulate the roadmap for the new IT organisation. We recommend re-quantifying the IT landscape 3 to 6 months after the implementation or merger in order to obtain a clear picture of the priorities.