How is your ICT Service Desk valued?

The Service Desk Survey has been developed to find out where improvements can be made. This online questionnaire can be used directly with the IT Happiness Platform.

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A great tool to easily monitor the quality of the Service Desk.

The ready-made questionnaire is based on the following topics:

  • Ticket registration method

  • Self-service portal

  • Opening hours

  • Speed ​​of the solution

  • Quality of the solution

  • Keeping appointments

  • Provision of information

  • Language skills

  • Friendliness

  • Expertise


Take advantage of our proven platform. Service Desk question set, methodology and design: it’s all there for you.



Simply involve your target audience. Use the hyperlink in your existing communication from your IT Service Management Tool.



Instant access to all results. Analyze satisfaction. Get insight into the suggestions for improvement and positive feedback!

Main features of the IT Happiness Platform

  • Ready to use customer satisfaction questionnaire

  • Best practice survey content & design

  • Prepared quickly. Live in 10 minutes

  • Online dashboard

  • Analysis per segment (department, location, etc.)

  • Analysis of open comments

Used by many organizations worldwide

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