A great tool to easily monitor the quality of the Service Desk.
The ready-made questionnaire is based on the following topics:
Ticket registration method
Self-service portal
Opening hours
Speed of the solution
Quality of the solution
Keeping appointments
Provision of information
Language skills
Friendliness
Expertise

Create
Take advantage of our proven platform. Service Desk question set, methodology and design: it’s all there for you.

Launch
Simply involve your target audience. Use the hyperlink in your existing communication from your IT Service Management Tool.

Analyze
Instant access to all results. Analyze satisfaction. Get insight into the suggestions for improvement and positive feedback!
Main features of the IT Happiness Platform
Ready to use customer satisfaction questionnaire
Best practice survey content & design
Prepared quickly. Live in 10 minutes
Online dashboard
Analysis per segment (department, location, etc.)
Analysis of open comments
Used by many organizations worldwide
