Do you need an end user satisfaction approach for your SLA’s?

Make use of the IT Happiness Audit. Measure and benchmark end user satisfaction as part of your SLA.

Yorizon IT Question Set

Receive IT satisfaction questions + full approach

    THE IT HAPPINESS AUDIT: IT Happiness Audit to measure, benchmark end user satisfaction as KPI for your SLA

    The IT Happiness Audit has been developed by Yorizon in order to give IT departments insight in the experiences that IT end users have with the digital workplace.  With the results you and your team can offer appropriate support and improvements where necessary. 

    Frequent insights, developments, trends and observations of the digital experience.

     IT Happiness Questionnaire

    Make use of the best practice IT Happiness questionnaire content & format for end user satisfaction with the digital workplace.

    Baseline and trend surveys

    Knowledge, technology, methodologies, best-practices, professional design and benchmarking to match your information needs & objectives.

    Dashboard, Reports and benchmarks

    Compelling interactive reports and dashboards including benchmark data that enable you to define objectives and actions.

    Interpretation & knowledge sharing

    Interpretation of results by our specialists in frequent one-to-one web meetings. Knowledge sharing in to drive actions.

    The IT Happiness Questionnaire.

    The foundation on which the IT Happiness Audit is built.

    IT Happiness Audit key subjects: 


    Attractive reports and dashboards to provide valuable and actionable information.

    All survey findings are accessible through an online platform, which is powered by QlikSense® technology. YORT is for IT managers to monitor performance within their IT environment, giving them both a high level view as well as the ability to drill down into the granular details of the IT performance.

    IT Happiness Audit: the key instrument for every IT manager.

    Make use of benchmark data which are included in the IT Happiness Audit reports.

    IT Questionnaire

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    IT Happiness Program