Information technology (IT) has experienced significant development in recent years. The technology itself has become more sophisticated, certainly, but the end user’s relationship with IT has revealed considerable insights into how we work with IT products and how we interact with IT staff.
During the mid-nineties, I became active in terms of customer satisfaction within my company. During that time, we were doing projects to measure customer satisfaction and give advice to sales and commercial management, ultimately with the goal to keep your customers loyal. Make sure they come back to you and that [...]