WHAT YOU MAY THINK AND THE ADDED VALUE WE OFFER.

Discover why outsourcing isn’t such a bad idea.

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Communication to your IT end users

I’m definitely looking to conduct an IT End User Survey for my IT Organisation, but how am I going to communicate this internally? I’ll have a quick google to see what others in a similar position have done.

Usage of our best-practice and proven communication template.

Methodology and scaling

As always, the foundations are incredibly important to get correct the first time. I had better include a few team members in my brainstorming session. Should the survey be short or long? Involve all IT disciplines? What about my Service Desk?

Usage of question sets based on experience with numerous organisations worldwide.

Develop a good questionnaire

Okay, I think I know what I’m doing. Now, what scale should I use? A five, seven or nine point scale? Actually, would a yes/no option be more effective?

Use our best-practice 6-point IT-Happiness scale & methodologies which are suitable for any language.

Find the right survey tool

Okay, the survey will need to be done online; maybe there is free survey software available to design my survey. Perhaps I’ll ask the marketing team to find a way that this can be done.

No need for a tool. Our tool is your tool.

Program the survey

Right, it’s now time to delegate. If there is someone in my team with experience in survey design, I’ll get them to do it. Or maybe, maybe I could attempt this myself and hope for the best. 

Programming surveys, it’s what we do. 

Test the survey

Great, survey created, now I’ll see if my colleagues can help me test it to make sure that there are no errors. 

Our survey has been tested more than 1000 times on all kinds of platforms.

Sampling

Do we need to invite all IT users or just a selection? Who’ll take care of the sampling? I’ll ask HR – hopefully they have an up-to-date database that can be used.

We have systems and practices in place to help create the perfect samples, should they be needed.

Distribution of the survey

Are we just emailing the IT survey with a link or should we include it in other forms of communication? What is the best message to encourage participation? How long should the survey be open? 

We have ready-to-use, designed material which will help to increase participation. 

Collecting responses

Is it too much to expect a reply from everyone? What can I do to improve the response rate?

We’ll advise you on response rates & how to maximise them.

Analyse the quantitative data

I’m certainly not inept when it comes to Excel, but do I really have the time to filter through thousands of pivot table entries?

Access our online dashboard with ready-to-use tables and graphs, amongst other features.

Analyse the qualitative open comments

Open comments are always valuable, I should revise the survey to facilitate those. I will then have to read hundreds of comments and somehow create a comprehensible output from this information overload, but it’s probably worth it. 

Access our online dashboard with Word Cloud text analysis and Google Translate API functions.

Interpret the data

Finally, the data has been analysed through Excel and the open comments have been deciphered; I assume the best way forward is for me to organise another meeting with my team to discuss the findings.

Team Yorizon has the consultants to assist you with your analysis and our interactive dashboard makes the analysis even easier.

Reporting

My management asked me to report the survey’s findings in a meeting and to upload the results onto our intranet. I’m not sure where to begin but copy and pasting all tables into a PowerPoint format seems like the best way forward.

We have PDF and PPT automated reports which are perfect to use as a management summary. 

Sharing the results internally

Great, the results and action points have now been summarised; who else might benefit from knowing these? My direct team, or also the IT end user? What should I include in this non-management communication, the actions, or just the results? 

Our best-practice communication templates can be adapted to the needs of different internal stakeholders.

External comparison

After some internal discussions, I’m no longer sure whether our results are good or bad? A google search doesn’t indicate whether a 3.4/5 is good, so what use is this information to me?

Our global benchmarks contain the results from over one millions respondents worldwide. Allow us to shed some light on your results vs. the results of others.

Make improvements

It’s time to take action. Where to start and what to do? It’s been a few weeks since we all discussed the results; I’ll meet with my team to have another quick review and read through the open comment section again before deciding our next steps.

We have ready-to-use action planning templates. These templates are prefilled with the top three priorities. If needed, your dedicated IT-Happiness consultant will help you turn your feedback into results.

WRAP UP

I don’t really have the time for this and I’m probably better off focusing on my area of expertise anyway. Is it better to look internally for someone with the time and capabilities to do this, or should I look at outsourcing options. DIY, with no guarantee on the quality would cost me a lot of man hours, energy, discussions, and debates while not providing me with the benchmarks I need. Maybe outsourcing isn’t such a bad idea after all.

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