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Gain a clear view of how employees experience IT and the overall digital workplace. Our IT Happiness Custom Program transforms complex feedback into ongoing, actionable insights—backed by years of expertise in IT service evaluation and measurement.
Fully-Customizable Managed Survey Program
For organizations with unique needs or specific focus areas, this flexible program offers a tailored approach. Choose between Standard or Customizable IT Happiness Surveys, and expand with trend analysis, consultancy, or reporting as needed. You can even integrate your own data and enrich it with expert insights. Perfect for teams that want full control over the depth, scope, and strategic focus of their IT Happiness initiatives.
With the Custom Program, you don’t just get tools, you gain a partner.
Our dedicated team of experts brings years of experience in digital employee experience, data analysis, and organizational change. They work closely with your internal stakeholders to co-create a program that aligns with your strategic goals. From setup to execution and beyond, our team provides guidance, insights, and hands-on support to ensure the success and impact of your initiatives.
No two organizations are the same—and your survey shouldn’t be either.
The Custom Program allows you to tailor every element of your IT Happiness survey to match your language, structure, focus areas, and feedback culture. Whether you want to include open comment fields, specific role-based questions, or align survey timing with internal events or rollouts, the design is entirely up to you. This flexibility ensures that your insights are not only rich but also highly relevant to your unique context.
Insight only matters if it leads to action.
Our tailored management reports translate complex data into clear, actionable insights. These reports can be customized to highlight what matters most to your teams. Trend lines, benchmarks, and department-level breakdowns are included to give leadership the clarity they need to make confident, data-informed decisions. Combine these reports with expert consultancy for maximum impact.
Explore our free, ready-to-use survey that gives you a quick snapshot of your employees' digital workplace satisfaction on all 8 key areas of IT Happiness.
Get an initial baseline hassle-free and without commitment.
A streamlined plan for those seeking essential insights without an extensive commitment.
Set the foundation for improving the digital workplace with key benchmark data.
Get expert support in combining survey data and benchmarking, with added consultancy services.
Built for simplicity and scalability, it offers predefined add-ons to tailor the survey while keeping the process efficient.
Take control over the scope of your IT Happiness program.
Ideal for organizations with unique needs or focus areas. This plan offers fully customizable surveys and services.
Read how global companies work with Yorizon throughout the years.
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"It’s a reflection of how well we support our people in their daily digital experience. Over the past few years, working with Yorizon has helped us elevate that experience to a new standard. The insights and clarity Yorizon bring through their benchmarks and reporting have enabled us to make informed, objective decisions. Thanks to their support, we discovered that we had reached a new 'Best in Class' level for IT support in Romania—a fantastic validation of our efforts and a proud milestone for the team. More than just a vendor, Yorizon has been a true partner in our journey toward operational excellence."
— Laurentiu Bogdan
Operational Excellence Director
Servier Pharma
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"We’ve been working with Yorizon since 2022, and their expertise has been very valuable. They helped us design a feedback approach that blends best practices with our specific needs, giving us clear, actionable insights without guesswork. Next to satisfaction, we’ve also been able to focus on how technology impacts productivity and how to improve it."
— Andrew Laskey
Head of IT
Octapharma
For more information, visit our knowledge base.
Close, but not quite — we integrate existing technology, methodology, best practices, and expertise to offer you Survey-as-a-Service. So, we don’t sell SaaS licenses; instead, we offer a subscription to a survey service.
The IT Happiness Scan measures the overall IT end-user experience, along with satisfaction across 8 key topics: Digital Workplace, IT Support, Business Value, Change & Adoption, Innovation, Learning & Development, IT Security, and Digital Wellbeing.
With the FREE and LITE plans, you can get started immediately after registration and receiving the instructions. The PLUS plan includes a customization package, which typically takes 1–2 weeks to implement, with a maximum of 4 weeks. This includes adding your company logo and other custom elements.
Yes, with the LITE and PLUS plans, you can schedule a 30-minute call with one of our experts if you have any questions. The PLUS plan also includes a one-hour call each month for ongoing support and inquiries.
Yes, it’s suitable for organizations of all sizes. In practice, we recommend having a target audience of at least 10 employees. If you’re a large, corporate, or global organization, our Custom Program may be a better fit—but you’re still welcome to use this for what it’s designed to be: a quick first scan of your current situation.
Yes, we collect large volumes of end-user experience data from people around the world. The LITE and PLUS plans include benchmark data by default: every month, you'll receive an update based on a rolling 12-month average. These benchmarks represent average scores, allowing you to compare your organization to hundreds of others across various sizes and industries
Digital Employee Experience (DEX) refers to the experience employees have with the daily use of their digital workplace, which includes, among other things, standard devices, applications, tools, support, and business software. While DEX is a widely used abbreviation, it is closely related to terms like ITSAT, IT Happiness, and End User Experience.
IT Happiness is our metaphor for end-user experience — but it’s not called IT Happiness for nothing. In high-performing organizations, mere satisfaction isn't enough. We aim for genuine enthusiasm in the daily use of the digital workplace — and that’s what we call IT Happiness.
Yes, you can. You can upgrade from the Free Plan to the LITE or PLUS plan while keeping your data and benefiting from continuous insights and benchmarks.
The FREE plan must be activated and used within 90 days of registration. Once the survey is launched, it remains open for up to 3 weeks after the first response is received or until 300 responses are collected—whichever comes first.
No, there are no hidden costs or commitments. The paid plans (LITE and PLUS) are based on a monthly subscription and only require a one-month cancellation notice.
At Yorizon, we take data protection seriously by adhering to international standards and implementing strict security measures, including a GDPR-compliant Data Processing Agreement and an ISO 27001-aligned Information Security Management System.
No, when you cancel your subscription, you'll have the opportunity to download all collected raw data. We will archive your survey for 12 months, and if you decide to restart your subscription within that period, we can restore your data so you can continue tracking trends seamlessly
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