Is your digital workplace built around how people actually work, think and feel?
Companies today face a wide range of complex digital challenges, from disengaged employees and inefficiencies to a growing demand for IT support—all clear signs of low IT Happiness. Our solutions are designed to meet your organization’s unique digital needs, whether through ready-to-use scans, customizable surveys, expert consultancy, peer learning, or in-depth training. As digital trends evolve and workplace technologies grow more complex, keeping up is no easy task.
Your challenges
- No factual insights about end-user experience
- No continuous PDCA cycle for IT performance improvement
- Feedback based on hearsay cannot be used for prioritization
- Insufficient resources and expertise to collect and analyze employee feedback
Our Solutions
- Design feedback-driven initiatives to gather actionable insights and enhance employee satisfaction
- Understand employee needs for targeted digital solution improvements
- Connect feedback systems with your tools to provide real-time data
- Transform survey results to ROI-focused insights to prioritize IT improvements
- Foster a user-centric IT culture with training and change management
How It Works
Easily measure IT Happiness in your organization with just a few simple steps.
Start with a Clear Baseline
Not sure how employees feel about their digital workplace? Our free IT Happiness Scan gives you instant insight into the current experience, highlighting where things stand and where to begin improving. Need help? Contact us to get baseline data.
Identify What Needs to Change
Once you have the data, the real value begins. Whether you used our scan or your own system, we help you interpret the results, identify key focus areas, and shape a practical improvement roadmap tailored to your organization.
Design a Survey that Reflects Your Priorities
Every organization is different. That’s why we offer fully customizable IT Happiness surveys—aligning questions, timing, and reporting to match your goals, IT services, and change initiatives.
Track Progress and Evolving Needs
Employee satisfaction shifts as digital tools, support, and expectations evolve. By collecting ongoing feedback, you’ll spot emerging trends, monitor sentiment over time, and stay ahead of potential issues before they grow.
Measure What Matters
All our services come together in our Custom Program, a fully managed research solution that helps you continuously improve the digital employee experience. Built on 20 years of expertise, it delivers real-time feedback across 8 key areas, turning insights into action. Because in the end — it’s not just about measuring more.
It’s about measuring what matters.
Actionable Insights
Understand the link between IT and employee happiness, learning both the theoretical and practical aspects.
Strategic Impact
Learn how to foster team Flow and drive a customer-centric Flood by encouraging positive experiences and end-user satisfaction.
Upskilling Opportunities
Feedback-informed training to build digital confidence across teams.
Organizational Resilience
Proactively detecting challenges and fostering a culture of feedback, agility, and improvement.
- Ready-to-distribute survey, no setup needed
- Covers all 8 key areas of IT Happiness
- use up to 3 months with possibility of extension
- PDF Report with key performance areas and tips for improvements
- No long-term commitment, upgrade or cancel as needed
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Not sure where to begin?
