MANAGED IT SURVEY SERVICES

QLIKSENSE BASED MANAGEMENT DASHBOARDS

GLOBAL IT HAPPINESS BENCHMARK

YOU CAN’T IMPROVE WHAT YOU DON’T MEASURE

  • Access to our online reporting platform allowing you to discover trends and developments

  • Compare your IT Happiness score with other companies and organizations.

YOU CAN’T IMPROVE WHAT YOU DON’T MEASURE

  • Access to our online reporting platform allowing you to discover trends and developments

  • Compare your IT Happiness score with other companies and organizations.

“With the feedback from our IT end users we have identified and processed improvements in order
to uplift our IT quality”

Starbucks Coffee Company
Jan Willem sewalt | Manager Emea IT Operations Excellence Office

“The results were supposed to be good, however it turned out to be a perfect eye-opener. We estimated our reflection too optimistically. Thanks to the tool, we have received loads of valuable information which led to direct improvements in our IT policy”

Municipality of ’s-Hertogenbosch
IT Department

“We immediately got in touch with the “Unhappy Bunch”. We wanted to speak to these respondents personally in order to handle negative feedback. Customers appreciate this and do feel like they’ve been heard.”

BDO
IT department

“During the first year especially, we received a lot of feedback […]. We looked into the “unhappy” calls monthly and if necessary we contacted the involved employee to hear his or her story. This prevents miscommunication and establishes clear expectations.”

Waterschap Rijn en IJssel
IT department

“The impact has been significant so far as it allowed us to show the areas that needed attention, as determined by our users and not just Golding IT.”

Golding
IT department

BDO IT User Satisfaction
IT Customer Satisfaction
Starbucks IT User Satisfaction
Maersk IT User Satisfaction
Roche IT User Satisfaction
Canon IT User Satisfaction
AirFranceKLM IT User Satisfaction
Zurich IT User Satisfaction

Measure and improve IT Satisfaction

…with your IT services, IT project(s), application(s), Service Desk or any other topic.
Yorizon provides you with the perfect IT Survey tools, services and know-how
to increase the overall IT satisfaction of employees.

OUR CAPABILITIES

Request a quote