KNOWLEDGE

Providing all of our knowledge, methodologies, best-practices, and benchmarking to match your needs & objectives.

CLEVER SURVEYS

Accommodating best-practice question sets for your convenience

TOTALLY CARE FREE

Sampling, communication and the invitations being sent to your end users or business stakeholders.

KNOW WHAT’S HAPPENING

Access to our online reporting platform allowing you to discover trends and developments
Compare your score with other companies and organizations. We have more then 1 million responses in our benchmark.

“With the feedback from our IT end users we have identified and processed improvements in order
to uplift our IT quality”

Starbucks Coffee Company
Jan Willem sewalt | Manager Emea IT Operations Excellence Office

“The results were supposed to be good, however it turned out to be a perfect eye-opener. We estimated our reflection too optimistically. Thanks to the tool, we have received loads of valuable information which led to direct improvements in our IT policy”

Municipality of ’s-Hertogenbosch
IT Department

“We immediately got in touch with the “Unhappy Bunch”. We wanted to speak to these respondents personally in order to handle negative feedback. Customers appreciate this and do feel like they’ve been heard.”

BDO
IT department

“During the first year especially, we received a lot of feedback […]. We looked into the “unhappy” calls monthly and if necessary we contacted the involved employee to hear his or her story. This prevents miscommunication and establishes clear expectations.”

Waterschap Rijn en IJssel
IT department

“The impact has been significant so far as it allowed us to show the areas that needed attention, as determined by our users and not just Golding IT.”

Golding
IT department