Yorizon provides you with all of the tools and services
necessary to measure and improve IT customer satisfaction and end-user experience within your organization.
Measure satisfaction with your IT services, IT project(s), application(s), or any other topic at a single point in time.
The FREQUENT Survey is the ultimate way to understand the perceptions of your IT end users on a regular basis.
Our DAILY Survey is an incident-driven survey designed to measure the quality of the Service Desk after a ticket has been handled.
Happiness with IT can be compared with other companies and organizations when using our surveys, allowing you to make comparisons between your own organization and other organizations.
Our CUSTOM Surveys can facilitate every possible question set and methodology (CSAT, NPS, IT-Happiness etc.), they can be distributed in a variety of ways (online, iPad Pole, floor walkers) while also being able to target different survey populations (end users, business / senior management) and have customized reports created based on the results.
Our specialists are always happy to advise you on the best approach (content, frequency and reporting) for your survey based on your organisation's information needs. Furthermore, we can help you reach conclusions & make recommendations based on your results.