MEASURE AND IMPROVE IT END-USER EXPERIENCE & SATISFACTION.
We provide a powerful combination of IT Happiness end-user feedback programs
hand-in-hand with real time end-user analytics.
With Happiness in IT as our central paradigm, our approach is aimed at highlighting the accomplishments of IT services while simultaneously helping companies improve the overall IT satisfaction of employees.
We achieve this through tools that measure the perception and expectation of end-users, calculating an Overall IT Happiness Score and benchmark. Surveys can be customised or predefined on best practice topics that measure user satisfaction.
We are a proud partner of Nexthink, a leader in end-user experience management from the endpoint.
The company’s solutions combine real-time endpoint analytics and end-user feedback, through unique analytics and visualisations to provide new insight and enable IT to be more proactive, reduce costs and enhance end-user productivity. Its endpoint analytics provide essential visibility for IT governance.
“With the feedback from our IT end users we have identified and processed improvements in order
to uplift our IT quality”
Starbucks Coffee Company
Jan Willem sewalt | Manager Emea IT Operations Excellence Office
“The results were supposed to be good, however it turned out to be a perfect eye-opener. We estimated our reflection too optimistically. Thanks to the tool, we have received loads of valuable information which led to direct improvements in our IT policy”
Municipality of ’s-Hertogenbosch
“We immediately got in touch with the “Unhappy Bunch”. We wanted to speak to these respondents personally in order to handle negative feedback. Customers appreciate this and do feel like they’ve been heard.”
“During the first year especially, we received a lot of feedback […]. We looked into the “unhappy” calls monthly and if necessary we contacted the involved employee to hear his or her story. This prevents miscommunication and establishes clear expectations.”
Waterschap Rijn en IJssel
“The impact has been significant so far as it allowed us to show the areas that needed attention, as determined by our users and not just Golding IT.”