We help you to increase the IT end user experience. At the office and when working from home.

IT HAPPINESS AWARENESS

IT HAPPINESS MONITOR

IT HAPPINESS ACTIVATION

WHY

We are convinced that understanding, monitoring and activating IT Happiness will have a positive impact on people and organizations. Enthusiasm about IT leads to better collaboration, better use of the digital workplace & tools and higher productivity.

HOW

Yorizon supports IT departments with providing insights into the way employees use and want to use IT. We use the insights to help our customers deliver high service quality that meets the changing needs of employees and the business.

WHAT

Yorizon offers a unique integrated solution, consisting of education & training, workshops, assessment tools, products and services to monitor and benchmark satisfaction and activation programs.

The IT Happiness Monitor is the foundation on which the IT Happiness program was originally built.

We map out the feedback from IT end users for both IT management and Managed Service Providers.
Supported by proven questionnaires, high-end and secured survey tooling and benchmark data, we provide valuable and immediately usable management information.
Through advanced reporting systems, it is possible to zoom in on every detail level of the digital workplace and service desk experience in your organization.

“We were happy to be able to adapt their framework which they already use for many other companies, including headquarters in Switzerland.”

Tamedia
Olivier Guyer | Head of IT Service & Process Management

“We have experienced Yorizon as a knowledgeable and reliable partner in conducting the survey programm for us; both in their project approach and execution they have shown expertise from which we could enjoy the best practices from many other companies”.

Clariant
Volker Laska | CIO

“With the results we are able to drill down on regions, countries, different user groups etc. while being able to get insights into the satisfaction, the developments over time, the performance of different business applications and the priorities. Additionally, we can compare our performance with Yorizon’s benchmark data”.”

Alfa Laval
Roger Bengtsson | Head of Service Delivery, Corporate IT

WE ARE PROUD TO WORK FOR GREAT COMPANIES AND ORGANIZATIONS:

It’s time to take IT Happiness seriously.

WHY OUR CLIENTS LOVE TO WORK WITH US

Unique integrated approach to improve IT end user satisfaction

Positive contribution to raising awareness of the importance of IT Happiness

Inspiring presentations and workshops about IT and happiness

Advice in involvement of IT teams, end users and stakeholders

IT Happiness Monitor

Online reports based on QlikSense Analytics

Benchmarks

Activation programs

IT Happiness Training

Is your IT organisation continuously changing and would you like to keep track on what your users are thinking?
Are you interested in knowing the extent to which your improvements contributed to the perception of end user happiness within your IT organisation?
Would you like to start with a baseline measurement and keep monitoring the developments over time?
Do you have a requirement in your SLA to report on end user and customer satisfaction?
Are you looking to conduct a frequent survey but find that you’re lacking the resources or knowledge to do this properly?