Improve IT Satisfaction and increase productivity.
Employees waste an average of 7.6% of the time spent using technology due to poorly functioning IT and a lack of knowledge.
With Happiness in IT as our central paradigm, our solutions are aimed at helping both IT departments as well as MSP’s to improve the overall IT satisfaction and productivity of employees.
Why is this so important?
On average, employees have a serious IT problem 1.7x a week
On average, employees waste more than 2 weeks a year on dealing with IT problems
It takes about 35 minutes a week to solve a problem
IT Happiness relates to employee productivity, and in turn to the success of the business.
We provide you with the crucial insights to increase IT Happiness.
YOU CAN’T IMPROVE WHAT YOU DON’T MEASURE
Prevent dissatisfied or frustrated end users
Reduce productivity loss due to poor technology and lack of IT skills
Make sure your digital workplace gives employees the tools they need
knowledge, methodologies, best practice approach and benchmarking to match your needs & objectives.
Accommodating proven IT satisfaction questionnaires for your convenience
Sampling, communication and the invitations being sent to your end users or business stakeholders.
“With the feedback from our IT end users we have identified and processed improvements in order
to uplift our IT quality”Starbucks Coffee Company
Jan Willem sewalt | Manager Emea IT Operations Excellence Office
“With the results we are able to drill down on regions, countries, different user groups etc. while being able to get insights into the satisfaction, the developments over time.”
Alfa Laval
Roger Bengtsson | Head of Service Delivery, Corporate IT
“We have experienced Yorizon as a knowledgeable and reliable partner in conducting the survey programm for us; both in their project approach and execution they have shown expertise from which we could enjoy the best practices from many other companies”.
Clariant
Volker Laska | CIO
“We will keep conducting frequent surveys with Yorizon to keep learning and acting upon the results in a continuously changing IT workplace.“
Tamedia
Olivier Guyer | Head of IT Service & Process Management:
