WHY

We are convinced that understanding, monitoring and activating IT Happiness will have a positive influence on people and organizations. Awareness, monitoring and activation are the ingredients to increase IT Happiness.

HOW

Yorizon supports IT departments in the activation of insights, so that they deliver a high quality of service, create flow and look after the well-being of their internal customers in the best way possible.

WHAT

To increase awareness of the importance of IT and to effectively implement the results of the Monitor, Yorizon provides workshops, training sessions, events and offers various consultancy services.

The IT Happiness Monitor is the foundation on which the IT Happiness programme was originally built.

We map out the feedback from IT end users for both IT management and Managed Service Providers.
Supported by proven questionnaires, high-end and secured survey tooling and benchmark data, we provide valuable and immediately usable management information.
Through advanced reporting systems, it is possible to zoom in on every detail level of the digital workplace and service desk experience in your organization.

“We were happy to be able to adapt their framework which they already use for many other companies, including headquarters in Switzerland.”

Tamedia
Olivier Guyer | Head of IT Service & Process Management

“We have experienced Yorizon as a knowledgeable and reliable partner in conducting the survey programm for us; both in their project approach and execution they have shown expertise from which we could enjoy the best practices from many other companies”.

Clariant
Volker Laska | CIO

“With the results we are able to drill down on regions, countries, different user groups etc. while being able to get insights into the satisfaction, the developments over time, the performance of different business applications and the priorities. Additionally, we can compare our performance with Yorizon’s benchmark data”.”

Alfa Laval
Roger Bengtsson | Head of Service Delivery, Corporate IT