With Happiness in IT as our central paradigm, our approach is aimed at highlighting the accomplishments of IT services while simultaneously helping both IT departments as well as MSP’s to improve the overall IT satisfaction and productivity of employees.
Why is this so important?
On average, employees have a serious IT problem 1.7x a week
On average, employees waste more than 2 weeks a year on dealing with IT problems
It takes about 35 minutes a week to solve a problem
IT Happiness relates to employee productivity, and in turn to the success of the business.
We provide you with the crucial insights to increase IT Happiness
knowledge, methodologies, best practice approach and benchmarking to match your needs & objectives.
Accommodating proven IT satisfaction questionnaires for your convenience
Sampling, communication and the invitations being sent to your end users or business stakeholders.
YOU CAN’T IMPROVE WHAT YOU DON’T MEASURE
Access to our online reporting platform allowing you to discover trends and developments
Compare your IT Happiness score with other companies and organizations.
“With the feedback from our IT end users we have identified and processed improvements in order
to uplift our IT quality”Starbucks Coffee Company
Jan Willem sewalt | Manager Emea IT Operations Excellence Office
“With the results we are able to drill down on regions, countries, different user groups etc. while being able to get insights into the satisfaction, the developments over time.”
Alfa Laval
Roger Bengtsson | Head of Service Delivery, Corporate IT
“We have experienced Yorizon as a knowledgeable and reliable partner in conducting the survey programm for us; both in their project approach and execution they have shown expertise from which we could enjoy the best practices from many other companies”.
Clariant
Volker Laska | CIO
