Improve the digital experience of employees. Build a better relationship with (internal) customer & enthuse IT teams.
Discover the components of the IT Happiness Program:
The IT Happiness Benchmark Survey is the foundation on which the IT Happiness program was originally built.
We map the experiences of IT end users and / or internal customers for IT departments.
For MSPs, we provide the KPI ‘user satisfaction’ as part of the SLA as well as customer satisfaction and NPS.
Supported by proven questionnaires, high-quality and secure survey tools, dashboards and benchmark data, we provide valuable and immediately useful management information.
Advanced reporting systems allow you to drill down to every level of detail of the digital workspace and service desk experience in your organization.
Consultancy, workshops, presentations and training. Boosting the enthusiasm of IT management and IT employees to increase IT Happiness.
IT Boostcamp: boost enthusiasm as an impulse to customer focus and mutual cooperation.
IT Happiness Academy: educate and train the ‘ambassadors’ of your IT organization
IT Happiness Events: meet your fellow IT professionals. Inspiration and concrete ideas to continue developing IT Happiness.
We will keep conducting frequent surveys with Yorizon to keep learning and acting upon the results in a continuously changing IT workplace.