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Gain a clear view of how employees experience IT and the overall digital workplace with our IT Happiness Custom Program. Transform complex feedback into ongoing, actionable insights, backed by years of expertise in IT service evaluation and measurement.
We help you craft your end user experience surveys, data collection, benchmarking, and actionable reporting tailored to your organization’s needs.
Make employee experience a strategic priority next year.
Your workforce will thank you.
Fully-Customizable Managed Survey Program
For organizations with unique needs or specific focus areas, this flexible program offers a tailored approach. Choose between Standard or Customizable IT Happiness Surveys, and expand with trend analysis, consultancy, or reporting as needed. You can even integrate your own data and enrich it with expert insights. Perfect for teams that want full control over the depth, scope, and strategic focus of their IT Happiness initiatives.
With the Custom Program, you don’t just get tools, you gain a partner.
Our dedicated team of experts brings years of experience in digital employee experience, data analysis, and organizational change. They work closely with your internal stakeholders to co-create a program that aligns with your strategic goals. From setup to execution and beyond, our team provides guidance, insights, and hands-on support to ensure the success and impact of your initiatives.
No two organizations are the same—and your survey shouldn’t be either.
The Custom Program allows you to tailor every element of your IT Happiness survey to match your language, structure, focus areas, and feedback culture. Whether you want to include open comment fields, specific role-based questions, or align survey timing with internal events or rollouts, the design is entirely up to you. This flexibility ensures that your insights are not only rich but also highly relevant to your unique context.
Insight only matters if it leads to action.
Our tailored management reports translate complex data into clear, actionable insights. These reports can be customized to highlight what matters most to your teams. Trend lines, benchmarks, and department-level breakdowns are included to give leadership the clarity they need to make confident, data-informed decisions. Combine these reports with expert consultancy for maximum impact.
A simple starting point to understand how employees experience their digital workplace.
Get an initial view of IT Happiness across all 8 key areas of IT Happiness. Ideal as an entry point into the IT Happiness program or as a standalone orientation tool.
Continuous IT Happiness for mid-sized organizations.
An ongoing, managed IT Happiness program providing structured insight into digital experience and adoption across your organization.
Request for full pricing breakdown document below.
Scalable insight for growing, complex environments.
A continuous program with deeper insights and coordination, designed for organizations with multiple teams, tools, and initiatives.
Request for full pricing breakdown document below.
Additional support and consultancy
Enterprise-scale IT Happiness management.
A fully managed, long-term program delivering organization-wide insight, alignment and support across complex ecosystems.
Request for full pricing breakdown document below.
Read how global companies work with Yorizon throughout the years.
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"It’s a reflection of how well we support our people in their daily digital experience. Over the past few years, working with Yorizon has helped us elevate that experience to a new standard. The insights and clarity Yorizon bring through their benchmarks and reporting have enabled us to make informed, objective decisions. Thanks to their support, we discovered that we had reached a new 'Best in Class' level for IT support in Romania—a fantastic validation of our efforts and a proud milestone for the team. More than just a vendor, Yorizon has been a true partner in our journey toward operational excellence."
— Laurentiu Bogdan
Operational Excellence Director
Servier Pharma
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"We’ve been working with Yorizon since 2022, and their expertise has been very valuable. They helped us design a feedback approach that blends best practices with our specific needs, giving us clear, actionable insights without guesswork. Next to satisfaction, we’ve also been able to focus on how technology impacts productivity and how to improve it."
— Andrew Laskey
Head of IT
Octapharma
For more information, visit our knowledge base.
IT Happiness is our metaphor for end-user experience — but it’s not called IT Happiness for nothing. In high-performing organizations, mere satisfaction isn't enough. We aim for genuine enthusiasm in the daily use of the digital workplace — and that’s what we call IT Happiness.
Digital Employee Experience (DEX) refers to the experience employees have with the daily use of their digital workplace, which includes, among other things, standard devices, applications, tools, support, and business software. While DEX is a widely used abbreviation, it is closely related to terms like ITSAT, IT Happiness, and End User Experience.
The IT Happiness Scan measures the overall IT end-user experience, along with satisfaction across 8 key topics: Digital Workplace, IT Support, Business Value, Change & Adoption, Innovation, Learning & Development, IT Security, and Digital Wellbeing.
Yorizon’s Managed Survey Service provides continuous insight into how employees experience their digital workplace. We take full responsibility for survey design, secure data collection, dashboarding, reporting, and expert guidance. This way, organizations can focus on improvement rather than tooling.
“Managed” means Yorizon actively designs, configures, maintains, and evolves your (Digital) Employee Experience measurement and improvement projects under the IT Happiness Program. This includes onboarding, survey setup, dashboard configuration, security, reporting, and ongoing program coordination.
Our Managed Survey Services are designed for organizations with 100+ employees, and scale seamlessly for global enterprises with tens of thousands of end users. We group organizations into:
Each category reflects differences in complexity, governance, and reporting needs.
Your program is designed based on:
Larger organizations typically require more configuration, dashboards, and governance layers, which is reflected in scope and pricing.
Once we have onboarded your organization into our survey technology and dashboards, you can:
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