Improve the digital experience of your IT end users

Make use of the Yorizon IT Happiness Scan

IT Survey Questions | Online survey | Scores & Priorities | Benchmarks | Management reports | Certificate | Consultancy

INFORMATION PACKAGE

WHAT IS THE IT HAPPINESS SCAN?

The IT Happiness Scan has been developed by Yorizon in order to give IT departments insight in the experiences that IT end users have with the digital workplace.  With the results you and your team can offer appropriate support and improvements where necessary. 

The proven End User Experience question set

The possibility of adding organisation specific applications

Continuous program or at single point of time

Online dashboard for continuous insight

Management reports and certificate

Implementation and operation carried out by Yorizon

Frequent insights, developments, trends and observations of the digital experience.

 End User Experience Questionnaire

Make use of the best practice IT end user questionnaire content & format for end user satisfaction with the digital workplace.

Proven approach for end user feedback

Knowledge, technology, methodologies, best-practices, professional design and benchmarking to match your information needs & objectives.

Dashboard, Reports and benchmarks

Compelling interactive reports and dashboards including benchmark data that enable you to define objectives and actions.

Interpretation & knowledge sharing

Interpretation of results by our specialists in frequent one-to-one web meetings. Knowledge sharing in to drive actions.

The End User Experience Questionnaire is the foundation on which the IT Happiness Scan is built.

Key subjects: 

General satisfaction

Hardware & accessories

Network

Office and business applications

Service Desk

IT Training

IT Communication

Innovation

Security policies

Productivity

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Continuous feedback (PULSE) or at a single point of time (SINGLE).

ONBOARDING

  • Kick-off meeting & planning
  • Sharing best practice content & design
  • Setup & customization content & design
  • Security alignment
  • Translations
  • Programming & testing
  • Determining reporting requirements

PULSE

continuous program

  • Continuous program: automated daily sampled invites throughout the year
  • Sampling in order to invite individual end users maximum twice a year
  • Continuous dashboard access (online report)
  • Monthly reports for CIO/IT Management and for Product/Service owners
  • Benchmarks
  • Quarterly review: discussion and interpretation
  • Managed service

SINGLE

survey at single point of time

  • One-off survey for entire user base or a specific target group
  • Dashboard access (online report)
  • Reports for CIO/IT Management and for Product/Service owners
  • Benchmarks
  • Review: discussion and interpretation
  • Managed service

Attractive reports and dashboards to provide valuable and actionable information.

All survey findings are accessible through an online platform, which is powered by QlikSense® technology. YORT is for IT managers to monitor performance within their IT environment, giving them both a high level view as well as the ability to drill down into the granular details of the IT performance.

ONLINE ACCESS

Data storytelling as a new way of sharing your data discovery insights with other people.

PDF REPORTS

Beautiful, visually-rich reports leveraging your data and analytics in PDF format.

The IT Happiness Scan: the must-have instrument for every IT manager.

Make use of benchmark data which are included in the management reports.

IT Questionnaire

Proud to work with many great companies and organizations.

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IT Happiness Program