Our Survey Expertise and Technology

End user experience surveys that ask the right questions, at the right time. With two decades of expertise, we provide clear, data-backed insights to help you optimize IT performance, boost satisfaction, and build trust in your IT organization.

Straight in your inbox

Measure Digital Employee Experience with confidence

Our IT Happiness surveys are built on years of experience measuring how employees interact with digital tools, applications, and support. Benefit from a proven survey framework that delivers reliable insights from day one. At the same time, everything remains fully customizable to your organization’s context, touchpoints, and priorities. This is supported by secure, enterprise-grade technology.

Your Challenges

  • Organizations struggle to define the right questions and structure to measure DEX effectively
  • DIY surveys consume time and effort without guaranteeing meaningful or comparable results
  • Standard survey tools fail to reflect complex IT environments and digital touchpoints
  • Employee feedback requires secure, compliant, and enterprise-ready data handling

Our Solutions

  • A proven IT Happiness survey framework based on years of real-world experience
  • Ready-to-use built-in surveys that eliminate trial-and-error and speed up deployment
  • Fully customizable surveys for baseline, event-driven, and in-moment feedback
  • Secure data collection and analytics using Survalyzer and Qlik, hosted in Europe

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Training Options

Both formats combine interactive workshops, real-world case studies, and actionable strategies to cultivate a robust culture of IT Happiness and create enthusiastic, motivated ambassadors within your company. 

Open Enrolment (Online)

Duration: 2 hours per week, for 8 weeks

Group Size: 12-16 participants for a highly interactive experience

Best suited for organizations looking to send individuals or     small teams for skill development and networking with other     companies 

Popular

Custom In-House Training

Focus: Tailored to the needs of your organization

Available to companies that prefer dedicated training focused solely on their unique IT environment and challenges

Measure What Matters

All our services come together in our IT Happiness Program, a fully managed research solution that helps you continuously improve the digital employee experience. Built on 20 years of expertise, it delivers real-time feedback across 8 key areas, turning insights into action. Because in the end — it’s not just about measuring more.
It’s about measuring what matters.

Not sure where to start?

Try our ready-to-use IT Happiness Scan

  • Ready-to-distribute survey, no setup needed
  • Covers all 8 key areas of IT Happiness
  • use up to 3 months with possibility of extension
  • PDF Report with key performance areas and tips for improvements
  • No long-term commitment, upgrade or cancel as needed

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Sie sind sich nicht sicher, wo Sie anfangen sollen?

Beginnen Sie mit Klarheit und vermeiden Sie Rätselraten. Ihre Mitarbeiter sind der Schlüssel zu besseren Geschäftsergebnissen. Lassen Sie sich von den Daten den Weg weisen.
Your employees hold the key to better business outcomes. Let the data show you the way.

Integrated services

All services

Program Management

After onboarding, your IT Happiness program runs as a managed subscription. We handle survey operations, reporting cycles, updates, and coordination while staying aligned through regular meetings to ensure continuity and impact.

Enhance Your Progam

Digital environments, organizations, and stakeholder expectations constantly evolve. Additional Support & Consultancy ensures your survey program, dashboards, and insights keep pace with those changes.

Umfragen zur IT-Zufriedenheit

Identifizieren Sie, wie Ihre Mitarbeiter Ihre digitalen Tools und Ihren IT-Support erleben. Mit zwei Jahrzehnten Erfahrung bieten wir klare, datengestützte Einblicke, die Ihnen helfen, die IT-Leistung zu optimieren, die Zufriedenheit zu steigern und Vertrauen in Ihre IT-Organisation aufzubauen.