Measure Digital Employee Experience with confidence
Our IT Happiness surveys are built on years of experience measuring how employees interact with digital tools, applications, and support. Benefit from a proven survey framework that delivers reliable insights from day one. At the same time, everything remains fully customizable to your organization’s context, touchpoints, and priorities. This is supported by secure, enterprise-grade technology.
Your Challenges
- A proven IT Happiness survey framework based on years of real-world experience
- Ready-to-use built-in surveys that eliminate trial-and-error and speed up deployment
- Fully customizable surveys for baseline, event-driven, and in-moment feedback
- Secure data collection and analytics using Survalyzer and Qlik, hosted in Europe
Our Solutions
- Organizations struggle to define the right questions and structure to measure DEX effectively
- DIY surveys consume time and effort without guaranteeing meaningful or comparable results
- Standard survey tools fail to reflect complex IT environments and digital touchpoints
- Employee feedback requires secure, compliant, and enterprise-ready data handling
How It Works
Explore how each element of the IT Happiness Program works. Read full program breakdown here.
Define Goals and Scope
Together we define what matters and run a structured onboarding to understand your organization, employee landscape, IT setup, applications, service providers, tooling, and governance requirements. This ensures that the survey fits how your organization actually works and meets security and compliance standards.
Design Your IT Happiness Survey
Using validated questions, smart scales, and research best practices, we design a reliable and comparable survey. Based on your business needs, we determine the most effective survey types (general, event-driven, and/or in-moment surveys) and configure questionnaire content, segmentation, languages, and survey logic. The depth of design depends on organizational size and complexity.
Configure Secure Technology and Integrations
The survey environment is set up securely, optimized for different devices, and aligned with your branding where needed. This includes tooling configuration, access rights, security settings, dashboards, benchmarks, and integrations such as SSO if required.
.jpeg)
Test, Validate, and Prepare for Launch
Before launching, we test logic, clarity, segmentation, dashboards, and data quality. Reporting previews and benchmarks are validated, so internal teams know what to expect. Once approved, the IT Happiness survey environment is ready to be distributed with confidence.
Measure What Matters
All our services come together in our IT Happiness Program, a fully managed research solution that helps you continuously improve the digital employee experience. Built on 20 years of expertise, it delivers real-time feedback across 8 key areas, turning insights into action. Because in the end — it’s not just about measuring more.
It’s about measuring what matters.
Actionable Insights
Understand the link between IT and employee happiness, learning both the theoretical and practical aspects.
Organizational Resilience
Proactively detecting challenges and fostering a culture of feedback, agility, and improvement.
Strategic Impact
Learn how to foster team Flow and drive a customer-centric Flood by encouraging positive experiences and end-user satisfaction.
Upskilling Opportunities
Feedback-informed training to build digital confidence across teams.
- Ready-to-distribute survey, no setup needed
- Covers all 8 key areas of IT Happiness
- use up to 3 months with possibility of extension
- PDF Report with key performance areas and tips for improvements
- No long-term commitment, upgrade or cancel as needed
.png)
Not sure where to begin?
Your employees hold the key to better business outcomes. Let the data show you the way.
