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We want to ensure that our clients receive the best quality services and most valuable IT Happiness program, that's why we offer a fully-customizable program with a variety of add-ons. Let's talk about what you need and how we can achieve it, together!
Read how global companies work with Yorizon throughout the years.
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"It’s a reflection of how well we support our people in their daily digital experience. Over the past few years, working with Yorizon has helped us elevate that experience to a new standard. The insights and clarity Yorizon bring through their benchmarks and reporting have enabled us to make informed, objective decisions. Thanks to their support, we discovered that we had reached a new 'Best in Class' level for IT support in Romania—a fantastic validation of our efforts and a proud milestone for the team. More than just a vendor, Yorizon has been a true partner in our journey toward operational excellence."
— Laurentiu Bogdan
Operational Excellence Director
Servier Pharma
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"We’ve been working with Yorizon since 2022, and their expertise has been very valuable. They helped us design a feedback approach that blends best practices with our specific needs, giving us clear, actionable insights without guesswork. Next to satisfaction, we’ve also been able to focus on how technology impacts productivity and how to improve it."
— Andrew Laskey
Head of IT
Octapharma
For more information, visit our knowledge base.
IT Happiness is our metaphor for end-user experience — but it’s not called IT Happiness for nothing. In high-performing organizations, mere satisfaction isn't enough. We aim for genuine enthusiasm in the daily use of the digital workplace — and that’s what we call IT Happiness.
Digital Employee Experience (DEX) refers to the experience employees have with the daily use of their digital workplace, which includes, among other things, standard devices, applications, tools, support, and business software. While DEX is a widely used abbreviation, it is closely related to terms like ITSAT, IT Happiness, and End User Experience.
The IT Happiness Scan measures the overall IT end-user experience, along with satisfaction across 8 key topics: Digital Workplace, IT Support, Business Value, Change & Adoption, Innovation, Learning & Development, IT Security, and Digital Wellbeing.
Yorizon’s Managed Survey Service provides continuous insight into how employees experience their digital workplace. We take full responsibility for survey design, secure data collection, dashboarding, reporting, and expert guidance. This way, organizations can focus on improvement rather than tooling.
“Managed” means Yorizon actively designs, configures, maintains, and evolves your (Digital) Employee Experience measurement and improvement projects under the IT Happiness Program. This includes onboarding, survey setup, dashboard configuration, security, reporting, and ongoing program coordination.
Our Managed Survey Services are designed for organizations with 100+ employees, and scale seamlessly for global enterprises with tens of thousands of end users. We group organizations into:
Each category reflects differences in complexity, governance, and reporting needs.
Your program is designed based on:
Larger organizations typically require more configuration, dashboards, and governance layers, which is reflected in scope and pricing.
Once we have onboarded your organization into our survey technology and dashboards, you can:
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