How can we help you?

IT Happiness is our metaphor for end-user experience — but it’s not called IT Happiness for nothing. In high-performing organizations, mere satisfaction isn't enough. We aim for genuine enthusiasm in the daily use of the digital workplace — and that’s what we call IT Happiness.

Digital Employee Experience (DEX) refers to the experience employees have with the daily use of their digital workplace, which includes, among other things, standard devices, applications, tools, support, and business software. While DEX is a widely used abbreviation, it is closely related to terms like ITSAT, IT Happiness, and End User Experience.

The IT Happiness Scan measures the overall IT end-user experience, along with satisfaction across 8 key topics: Digital Workplace, IT Support, Business Value, Change & Adoption, Innovation, Learning & Development, IT Security, and Digital Wellbeing.

Yorizon’s Managed Survey Service provides continuous insight into how employees experience their digital workplace. We take full responsibility for survey design, secure data collection, dashboarding, reporting, and expert guidance. This way, organizations can focus on improvement rather than tooling.

“Managed” means Yorizon actively designs, configures, maintains, and evolves your (Digital) Employee Experience measurement and improvement projects under the IT Happiness Program. This includes onboarding, survey setup, dashboard configuration, security, reporting, and ongoing program coordination.

Our Managed Survey Services are designed for organizations with 100+ employees, and scale seamlessly for global enterprises with tens of thousands of end users. We group organizations into:

• < 1,000 end users
• 1,000–5,000 end users
• 5,000 end users

Each category reflects differences in complexity, governance, and reporting needs.

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Your program is designed based on:

• Number of end users
• Number of stakeholders requiring reports
• Dashboard access and licensing needs
• Security, SSO, and segmentation requirements
• Expected level of expert support or consultancy

Larger organizations typically require more configuration, dashboards, and governance layers, which is reflected in scope and pricing.

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Once we have onboarded your organization into our survey technology and dashboards, you can:

• Explore the dashboard and play around with the filters to uncover insights across teams, regions, roles, and topics.
• Make your own changes in the questionnaire (to be reviewed and implemented by our team).
• Monitor response rates and engagement in real time during the survey period.
• Analyze trends over time and benchmark results against previous measurements or relevant peer groups.
• Deep-dive into open comments using smart categorization and sentiment analysis.
• Export results for internal presentations or leadership reporting.
• Identify priority areas and translate insights into concrete improvement actions.
• Share tailored dashboards with stakeholders across the organization.