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What if you could monitor service experience the same way they monitor infrastructure performance? Not with ad-hoc satisfaction surveys, but with continuous experience intelligence across the entire client portfolio.
MSPs often discover problems only when a client escalates or during renewal discussions. By that point, dissatisfaction has already grown, stakeholders have already formed opinions, competitors already have an opportunity. It's time to build exceptional IT experiences and bring more value to your clients.
Measure, govern, and improve your services across your entire client portfolio, transforming experience from an invisible risk into a measurable commercial advantage for continuous improvement.
Easily boost renewal rates, reduce churn, strengthen upsell positioning, and standardize evidence-based contract discussions.
Reduce reactive escalations and clear prioritization of service improvements. Early warning signals for dissatisfaction, and increased trust through structured listening.
95% of MSP customers have switched providers at least once. Use IT experience governance as a competitive advantage. Align SLAs and perceived value seamlessly.
A simple starting point to understand how employees experience their digital workplace.
Get an initial view of IT Happiness across all 8 key areas of IT Happiness. Ideal as an entry point into the IT Happiness program or as a standalone orientation tool.
Continuous IT Happiness for mid-sized organizations.
An ongoing, managed IT Happiness program providing structured insight into digital experience and adoption across your organization.
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Scalable insight for growing, complex environments.
A continuous program with deeper insights and coordination, designed for organizations with multiple teams, tools, and initiatives.
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Additional support and consultancy
Enterprise-scale IT Happiness management.
A fully managed, long-term program delivering organization-wide insight, alignment and support across complex ecosystems.
Request for full pricing breakdown document below.
If you're looking for a clear, structured way to improve how your digital employee experience (DEX), our full program gives you exactly that. From gathering feedback to turning insights into action, these 10 steps guide you toward smarter decisions, more engaged teams, and a digital workplace that truly works for everyone. Ready to take the next step?
Read how global companies work with Yorizon throughout the years.
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"It’s a reflection of how well we support our people in their daily digital experience. Over the past few years, working with Yorizon has helped us elevate that experience to a new standard. The insights and clarity Yorizon bring through their benchmarks and reporting have enabled us to make informed, objective decisions. Thanks to their support, we discovered that we had reached a new 'Best in Class' level for IT support in Romania—a fantastic validation of our efforts and a proud milestone for the team. More than just a vendor, Yorizon has been a true partner in our journey toward operational excellence."
— Laurentiu Bogdan
Operational Excellence Director
Servier Pharma
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"We’ve been working with Yorizon since 2022, and their expertise has been very valuable. They helped us design a feedback approach that blends best practices with our specific needs, giving us clear, actionable insights without guesswork. Next to satisfaction, we’ve also been able to focus on how technology impacts productivity and how to improve it."
— Andrew Laskey
Head of IT
Octapharma
For more information, visit our knowledge base.
IT Happiness is our metaphor for end-user experience — but it’s not called IT Happiness for nothing. In high-performing organizations, mere satisfaction isn't enough. We aim for genuine enthusiasm in the daily use of the digital workplace — and that’s what we call IT Happiness.
Digital Employee Experience (DEX) refers to the experience employees have with the daily use of their digital workplace, which includes, among other things, standard devices, applications, tools, support, and business software. While DEX is a widely used abbreviation, it is closely related to terms like ITSAT, IT Happiness, and End User Experience.
The IT Happiness Scan measures the overall IT end-user experience, along with satisfaction across 8 key topics: Digital Workplace, IT Support, Business Value, Change & Adoption, Innovation, Learning & Development, IT Security, and Digital Wellbeing.
Yorizon’s Managed Survey Service provides continuous insight into how employees experience their digital workplace. We take full responsibility for survey design, secure data collection, dashboarding, reporting, and expert guidance. This way, organizations can focus on improvement rather than tooling.
“Managed” means Yorizon actively designs, configures, maintains, and evolves your (Digital) Employee Experience measurement and improvement projects under the IT Happiness Program. This includes onboarding, survey setup, dashboard configuration, security, reporting, and ongoing program coordination.
Our Managed Survey Services are designed for organizations with 100+ employees, and scale seamlessly for global enterprises with tens of thousands of end users. We group organizations into:
Each category reflects differences in complexity, governance, and reporting needs.
Your program is designed based on:
Larger organizations typically require more configuration, dashboards, and governance layers, which is reflected in scope and pricing.
Once we have onboarded your organization into our survey technology and dashboards, you can:
Onboarding is a structured process where we:
After onboarding, your environment is fully ready to run surveys securely and at scale 2026 Price Breakdown
Timelines vary by organization size and complexity, but onboarding typically takes several weeks, depending on:
Yes. Onboarding and implementation are one-time fees, scaled by organization size:
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Your pricing consists of:
This ensures predictable costs while allowing flexibility as your needs evolve.
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Every subscription includes:
These elements are always included, regardless of organization size.
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No. All standard services are clearly defined in your subscription. Optional expert support is only added when requested and billed transparently based on usage.
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Yes. Additional expert support can be added at any time and is fully optional. This includes:
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Additional support can be:
You stay fully in control of scope, timing, and cost.
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You do. Clients retain full ownership of all raw survey data. Yorizon retains ownership of its methodologies, tools, and frameworks.
All data is hosted securely in Europe (Netherlands) using enterprise-grade infrastructure.
Yes. All data processing is GDPR-compliant and aligned with professional and industry security standards.
Subscriptions have:
If a subscription is fully terminated and later reactivated, a one-time reactivation fee applies. This is because the full environment must be rebuilt and revalidated, including security, SSO, dashboards, and integrations. Maintaining an active subscription avoids these costs and delays
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