Transform MSP operations into a trusted business enabler

IT Happiness is our metaphor for end-user experience — but it’s not called IT Happiness for nothing. In high-performing organizations, mere satisfaction isn't enough. We aim for genuine enthusiasm in the daily use of the digital workplace — and that’s what we call IT Happiness.

Digital Employee Experience (DEX) refers to the experience employees have with the daily use of their digital workplace, which includes, among other things, standard devices, applications, tools, support, and business software. While DEX is a widely used abbreviation, it is closely related to terms like ITSAT, IT Happiness, and End User Experience.

The IT Happiness Scan measures the overall IT end-user experience, along with satisfaction across 8 key topics: Digital Workplace, IT Support, Business Value, Change & Adoption, Innovation, Learning & Development, IT Security, and Digital Wellbeing.

Yorizon’s Managed Survey Service provides continuous insight into how employees experience their digital workplace. We take full responsibility for survey design, secure data collection, dashboarding, reporting, and expert guidance. This way, organizations can focus on improvement rather than tooling.

“Managed” means Yorizon actively designs, configures, maintains, and evolves your (Digital) Employee Experience measurement and improvement projects under the IT Happiness Program. This includes onboarding, survey setup, dashboard configuration, security, reporting, and ongoing program coordination.

Our Managed Survey Services are designed for organizations with 100+ employees, and scale seamlessly for global enterprises with tens of thousands of end users. We group organizations into:

• < 1,000 end users
• 1,000–5,000 end users
• 5,000 end users

Each category reflects differences in complexity, governance, and reporting needs.

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Your program is designed based on:

• Number of end users
• Number of stakeholders requiring reports
• Dashboard access and licensing needs
• Security, SSO, and segmentation requirements
• Expected level of expert support or consultancy

Larger organizations typically require more configuration, dashboards, and governance layers, which is reflected in scope and pricing.

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Once we have onboarded your organization into our survey technology and dashboards, you can:

• Explore the dashboard and play around with the filters to uncover insights across teams, regions, roles, and topics.
• Make your own changes in the questionnaire (to be reviewed and implemented by our team).
• Monitor response rates and engagement in real time during the survey period.
• Analyze trends over time and benchmark results against previous measurements or relevant peer groups.
• Deep-dive into open comments using smart categorization and sentiment analysis.
• Export results for internal presentations or leadership reporting.
• Identify priority areas and translate insights into concrete improvement actions.
• Share tailored dashboards with stakeholders across the organization.

Onboarding is a structured process where we:

1. Learn about your organization, IT landscape, and governance
2. Define what we measure and align on survey scope
3. Configure surveys, dashboards, segmentation, benchmarks, and security
4. Prepare your organization for launch with previews and testing

After onboarding, your environment is fully ready to run surveys securely and at scale 2026 Price Breakdown

Timelines vary by organization size and complexity, but onboarding typically takes several weeks, depending on:

• Number of stakeholders involved
• Security and SSO requirements
• Segmentation and reporting needs

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Yes. Onboarding and implementation are one-time fees, scaled by organization size:

• SMEs: €4,500
• Large organizations: €7,500
• Enterprises: €15,000

Check out our full pricing here

Your pricing consists of:

• A one-time onboarding & implementation fee
• A monthly subscription fee, calculated based on scope and complexity
• Optional additional expert support billed separately if needed

This ensures predictable costs while allowing flexibility as your needs evolve.

Check out our full pricing here

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Every subscription includes:

• Managed digital workplace surveys
• Secure data collection and hosting
• Dashboards and reporting
• Continuous insight into DEX trends
• Access to Yorizon frameworks, tools, and benchmarks
• Program management and coordination

These elements are always included, regardless of organization size.

Check out our full pricing breakdown here

No. All standard services are clearly defined in your subscription. Optional expert support is only added when requested and billed transparently based on usage.

Check out our full pricing here

Yes. Additional expert support can be added at any time and is fully optional. This includes:

• Operational support (survey updates, reporting tweaks)
• Technical support (SSO, API, integrations, data models)
• Business consultancy (executive presentations, workshops, strategic advice)

Explore additional support and pricing here

Additional support can be:

• Pre-purchased in hourly bundles for predictable budgeting
• Billed monthly based on actual usage

You stay fully in control of scope, timing, and cost.

Explore additional support and pricing here

You do. Clients retain full ownership of all raw survey data. Yorizon retains ownership of its methodologies, tools, and frameworks.

All data is hosted securely in Europe (Netherlands) using enterprise-grade infrastructure.

Yes. All data processing is GDPR-compliant and aligned with professional and industry security standards.

Subscriptions have:

• An initial term of 12 months
• Automatic renewal for subsequent 12-month periods
• A cancellation notice period of 2 months

More Information

If a subscription is fully terminated and later reactivated, a one-time reactivation fee applies. This is because the full environment must be rebuilt and revalidated, including security, SSO, dashboards, and integrations. Maintaining an active subscription avoids these costs and delays

Request for 2026 Price Breakdown