Measure and Benchmark Digital Experience

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Dominique

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For maturity level

Collecting feedback is beyond my scope and expertise!

expert

Dominique

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Why is this important?

Ensure that changes to products and services enhance end-user satisfaction

Evaluate the quality of project delivery, especially for migrations, roll-outs of new applications, products or services. Get structured feedback from end users and business stakeholders. This feedback is focused on the project delivery itself and how well its outcomes meet the needs of its users and stakeholders. It oversees various projects within your organization to ensure they meet satisfaction, scope, time and business requirements.

Your challenges

Need for a culture of transparency and continuous feedback

Lacking insights on expected and actual project deliverables

Need to learn from each project delivery to refine processes

Lacking insights from end users and stakeholders on changes

Our deliverables

Specialized knowledge and experience in evaluating changes to products or services

An unbiased evaluation of the project delivery

Utilizing a specialist company for evaluation frees up internal resources

Provide deeper analytical insights and structured feedback mechanisms

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How does it work?

We guide you step by step

Define Approach

Taking into account the specifics of your current digital workplace environment, along with your strategic objectives, information needs, and development roadmap, we provide tailored advice on the most effective approach. This includes defining the scope of the survey project to ensure it aligns with your goals, identifying the management information necessary for different stakeholders.

Onboarding and Kick-Off

We'll discuss our methodology with your team, clarifying each stage for transparency. Alignment will be sought on content, target employees, data security, and specific timelines. Often, our process begins with a baseline survey, succeeded by regular trend surveys to monitor developments, ensuring all aspects are comprehensively covered within a framework of strict confidentiality and timely execution.

Execution & Project Management

A dedicated project lead will guide and assist you at every step, supported by a project support team and a customer success manager. Any changes, extra requirements, or analyses needed will be promptly addressed.

Data analyses & reports

We will supply a range of reports tailored to your requirements. Key insights are accessible via the QlikSense BI technology tool, to which you'll have access. Additionally, we offer regular trend reports and customized reports that leverage your organization's data to analyze how your changes affect end-user experience.

Advice and Consultancy

We offer consultancy, presentations, and participation in leadership team meetings, providing recorded videos with findings interpretations or live advice. We consider benchmark data and share best practices from various industries in change management and communication.

Assess Impact of IT Change

Ensure that changes to products and services enhance end-user satisfaction

Your challenges

Our deliverables

We guide you step by step

Start today and talk with an expert

Other solutions

Select a moment

Assess Impact of IT Change

Ensure that changes to products and services enhance end-user satisfaction

Your challenges

Our deliverables

We guide you step by step

Start today and talk with an expert

Other solutions