Measure and Benchmark Digital Experience

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Dominique

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For Your Roles

Collecting feedback is beyond my scope and expertise!

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Dominique

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Why is this important?

Ensure that changes to products and services enhance end-user satisfaction

Evaluate the quality of project delivery, especially for migrations, roll-outs of new applications, products or services. Get structured feedback from end users and business stakeholders. This feedback is focused on the project delivery itself and how well its outcomes meet the needs of its users and stakeholders. It oversees various projects within your organization to ensure they meet satisfaction, scope, time and business requirements.

Your challenges

Need for a culture of transparency and continuous feedback

Lacking insights on expected and actual project deliverables

Need to learn from each project delivery to refine processes

Lacking insights from end users and stakeholders on changes

Our deliverables

Specialized knowledge and experience in evaluating changes to products or services

An unbiased evaluation of the project delivery

Utilizing a specialist company for evaluation frees up internal resources

Provide deeper analytical insights and structured feedback mechanisms

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We guide you step by step

Define Approach

Taking into account the specifics of your current digital workplace environment, along with your strategic objectives, information needs, and development roadmap, we provide tailored advice on the most effective approach. This includes defining the scope of the survey project to ensure it aligns with your goals, identifying the management information necessary for different stakeholders.

Onboarding and Kick-Off

We'll discuss our methodology with your team, clarifying each stage for transparency. Alignment will be sought on content, target employees, data security, and specific timelines. Often, our process begins with a baseline survey, succeeded by regular trend surveys to monitor developments, ensuring all aspects are comprehensively covered within a framework of strict confidentiality and timely execution.

Execution & Project Management

A dedicated project lead will guide and assist you at every step, supported by a project support team and a customer success manager. Any changes, extra requirements, or analyses needed will be promptly addressed.

Data analyses & reports

We will supply a range of reports tailored to your requirements. Key insights are accessible via the QlikSense BI technology tool, to which you'll have access. Additionally, we offer regular trend reports and customized reports that leverage your organization's data to analyze how your changes affect end-user experience.

Advice and Consultancy

We offer consultancy, presentations, and participation in leadership team meetings, providing recorded videos with findings interpretations or live advice. We consider benchmark data and share best practices from various industries in change management and communication.

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Other approaches

IT Security Policy

Employees' awareness, compliance, and perceptions of security guidelines, assessing their impact on productivity, training effectiveness, and trust in IT’s security management.

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IT Service Desk Experience

Perception and experience with the Service Desk is essential to understand how IT end users view the support they receive, particularly regarding incident handling and ease of resolution.

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Innovation

Comprehensively assess your organization's readiness for new tools and technologies, such as AI. Evaluate how prepared your teams are, leveraging targeted insights and surveys to identify any gaps and opportunities.

For maturity level

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Change and Adoption

Quality of project delivery, especially for migrations, roll-outs of new applications, products or services. Structured feedback from end users and business stakeholders.

For maturity level

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IT Value to the Business

Stakeholder satisfaction with IT services and products, assess the level of innovation, and detail the specific contributions of IT, such as new systems, services and applications.

For maturity level

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Learning and Development

Assess the digital skills and behaviors of employees, measure satisfaction and effectiveness of training programs, and evaluate your team’s readiness for digital transformation.

For maturity level

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Digital Wellbeing

Seize the opportunity to merge HR and IT initiatives, ensuring that the digital environment becomes a cornerstone of people's well-being.

For maturity level

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Digital Workplace Infrastructure

Employee experience and sentiments with hardware, tools, applications. We offer both a holistic as well as a detailed perspective on the digital workplace.

For maturity level

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Select a moment

Change and Adoption

Ensure that changes to products and services enhance end-user satisfaction

Your challenges

Our deliverables

We guide you step by step

Define Approach

Onboarding and Kick-Off

Execution & Project Management

Data analyses & reports

Advice and Consultancy

Start today and talk with an expert

Other approaches